- Golf
- Sports / Gym
- Spending time with family, including my Cocker Spaniel
- Reading
Chloe Skeen
Lowick,Northumberland
Summary
Detail-oriented Farm Accounts Supervisor skilled in client relationship management and account reconciliation. Manages a diverse portfolio of clients, ensuring high satisfaction levels and prompt issue resolution. Drives process improvements that enhance operational efficiency and accuracy in financial reporting.
Overview
11
11
years of professional experience
Work History
Farm Accounts Supervisor
Greaves West & Ayre
Berwick upon Tweed, Northumberland
08.2015 - Current
- developed and implemented efficient accounting procedures which have streamlined workflows and increased department productivity as well as improved the quality of the output . improved revenue as work done quicker so more efficient and
- Liaised with department heads, team supervisors, and partners to ensure accurate reporting and effective workflow management.
- manage my own workload as well as planning for team members whilst keeping focus on objectives of the wider team
- resolve client issues in a confident, clear and prompt manner whilst maintaining high levels of client satisfaction, a positive demeanour and loyalty
- Managed a portfolio of clients, fostering long-term relationships through regular informal and formal communication.
- Built and maintained rapport with clients through regular communication and support.
- Trained staff to optimise performance and support continued development, focusing on building confidence and enhancing output.
- perform regular data entry tasks, ensuring high levels of accuracy, professionalism and attention to detail - exceptional attention to detail in inspecting finished products ensuring flawless quality before dispatched to the wider team and or clients
- meticulous attention to detail, ensuring the reliability of administrative records including software reporting for client management purposes
- RPAs / training / held regular meetings to discuss performance, priorities and tasks
- Facilitated team-building activities through social committee to strengthen workplace relationships.
Education
Kaplan Financial
Newcastle upon TyneDuchess's Community High School
Alnwick, NorthumberlandSkills
- Account reconciliation
- Microsoft Excel
- Process improvement
- Workflow management
- Detailed reporting
- Client relationship management
- Customer service
- Team leadership
- Training and development
- Performance evaluation
- Communication skills
- Relationship Management
- Creative thinking
- Workplace morale
- Self motivated
Interests
Timeline
Farm Accounts Supervisor
Greaves West & Ayre
08.2015 - Current
Kaplan Financial
Duchess's Community High School