Chloe Rutherford
Summary
Detail oriented Payroll Administrator with experience managing complex employee queries and resolving sensitive issues in a fast-paced environment.
Strong understanding of policy application, compliance, and stakeholder management, with a proven ability to deliver fair and consistent outcomes.
Seeking to transition into an Employee Relations role to further develop advisory skills and support managers and employees on a wider range of people matters.
Overview
4
4
years of professional experience
Work history
Payroll Administrator
Veolia
01.2023 - 03.2026
- Accountable for the end-to-end processing of payroll for over 15,000 employees across weekly, four-weekly, and monthly pay frequencies using Workday, ensuring accuracy and compliance to HMRC as well as timely payment across all pay groups.
- Utilising various Workday modules such as Time Tracking, Absence Management, Compensation, and Benefits to ensure employee pay is accurate and up to date.
- Managing out-of-cycle payments through Workday when required, ensuring correct tax treatment, demonstrating strong attention to detail and regulatory awareness.
- Produced statutory reports and documentation (SSP1 forms, P60s, and P11Ds), ensuring accuracy and adherence to deadlines.
- Build effective working relationships with internal stakeholders and external bodies including HMRC, ensuring compliance with legislation such as National Minimum Wage and pension regulations.
- Act as a key point of contact for complex employee queries, resolving sensitive payroll issues professionally and within SLA targets, maintaining a high standard of employee experience.
- Partnered cross-functionally with HR, Finance, and IT teams to improve processes and support operational efficiencies.
- Investigate and resolve pay discrepancies, liaising with HR, managers, and employees to ensure fair and consistent outcomes.
- Interpret and apply company policies, statutory requirements and contractual terms to ensure compliance and mitigate risk.
Payroll Team
Walsall College
05.2022 - 01.2023
- Processing new starters and leaves on various payroll software, ensuring accuracy and compliance with organisation policies.
- Carried out manual calculations for unpaid leave, maternity and paternity leave, sick pay and other statutory payments.
- Managing expense claims and overtime submissions, ensuring all required information and approvals were obtained and deadlines met for payroll cut-off.
- Responded promptly to payroll queries from employees via telephone, shared inbox and in person, providing clear and accurate information.
- Prepared and issued leaver documentation, maintaining full compliance with data protection and confidentiality regulations.
Financial Investment Apprentice
Hubwise
10.2021 - 04.2022
- Worked across both the Cash and Stock Reconciliation teams, developing strong analytical and numerical skills.
- Processed, checked and banked cheques, investigating discrepancies and raising queries with relevant internal and external teams.
- Communicated with clients via email and Helpdesk systems to resolve payment and cheque- related queries promptly.
- Assisted with the daily and monthly bank reconciliations, ensuring reports were accurate and fully up to date.
- Verified and reconciled stock transfers, investigating and resolving any breaks or outstanding items to maintain data accuracy.
Education
Payroll Technician -
Chartered Institute of Payroll Professionals
Level 3 Extended Diploma - Business and Management
Walsall College
GCSE's - Maths, English Language & Literature, Science, Business, Religious Studies, French, Food Technology
Aldridge School
Skills
- HR Systems (Workday)
- Professional Judgement & Decision Making
- Confidential Data Handling
- Policy Interpretation
- Case Handling & Query Resolution
ADDITIONAL INFORMATION
- Workday and ServiceNow (Payroll, HR and customer service site used at Veolia)
- Chris21 (FRONTIER) and Unit-E (Payroll and HR software used at Walsall College)
- GreenScreen and Helpdesk (Financial software and customer service site used at Hubwise)
Timeline
Payroll Administrator
Veolia
01.2023 - 03.2026
Payroll Team
Walsall College
05.2022 - 01.2023
Financial Investment Apprentice
Hubwise
10.2021 - 04.2022
Payroll Technician -
Chartered Institute of Payroll Professionals
Level 3 Extended Diploma - Business and Management
Walsall College
GCSE's - Maths, English Language & Literature, Science, Business, Religious Studies, French, Food Technology
Aldridge School