Chloe Ross
Yeovil,Somerset
Summary
I'm a hardworking, caring and organised individual, who is detail oriented and finds satisfaction in solving problems and completing tasks to a high standard. With experience in retail customer facing roles, as well as Health and Social Care within residential, educational and NHS hospital environment; working as a support worker and more recently as an Occupational Therapy Assistant in the Acute Response Team. My professional experience, combined with my lived experience, has fuelled my drive to pursue a role that has a positive impact on the lives of others. During these roles I have found a particular aptitude and satisfaction with the organisational and administrative elements. Based on feedback and additional responsibilities passed on to me it is clear I excel in these areas too. I know that as a Receptionist I would thrive with the day to day tasks whilst proudly knowing my contributions are helping others and their beloved animals.
Overview
11
11
years of professional experience
Work history
Occupational Therapy Assistant
NHS Somerset Foundation Trust
Taunton, Somerset
2025.06 - 2026.05
- Carry out required rehabilitation tasks with patients as per their individual requirements, ranging from assessing patient activities of daily living to more specific functional therapies (eg hand therapy) and mental and wellbeing care and support.
- Organise and manage my own caseload and schedule based on patient priorities, workload and cross referencing with infection control, to allow all patients needs to be met safely.
- Visit various wards to check and update patient notes and spreadsheet records, passing relevant information across to qualified Occupational Therapists, nurses and senior teams to maintain up to date records of all patients needs.
- Follow all data protection principles throughout my day when dealing with potential protected and personal information and disposing correctly of any data that is not required to be kept as per GDPR.
- Attend home assessments in a patients private residence and tracking and maintaining pool car records, mileage, fuel etc.
- Adept with all internal NHS systems required for my role in all record keeping activities such Epro, Maxims, Mhealth whiteboard including Microsoft office suite. Scheduling rooms for input and using office equipment.
- Plan, present and participate in whole department meetings and create required resources and presentations that are used by the department to stay up to date on ongoing matters, including minuting meetings where I am not presenting.
- Keep a general high standard of cleanliness in all activities following infection control guidelines and ppe rules.
- Create, complete and maintain weekly spreadsheet for the whole teams workload across all 13 wards.
Youth Support Worker and Key worker
Cambian Lufton College
Yeovil, Somerset
2024.05 - 2025.06
- Supported students with complex care needs, assisted in daily living activities, education and work towards achieving their personal goals.
- Wrote detailed and accurate records on a digital system, create accurate handover documents record and follow protocol for medical tracking and safeguarding issues or concerns.
- Be attentive and observant to our service users ensuring I am taking the right approach for them to encourage and help them achieve their goals by adjusting communication and using different physical or communication aids.
- Administer medications to service users and support them with the mental and physical wellbeing.
- Create meaningful activity planners with students; for example I ran an Art Club with students and am the assessor for a Students Physical DofE certificate.
- Learn and follow procedures and legislation relevant to the work place for example Safeguarding, DoLs, MCA’s and Food Hygiene and Safety.
- Use provided training ,CPI, to ensure my safety as well as the service users and administer first aid if necessary.
- Communicate regularly with Social Workers, parents and Advocates.
- Work with a multidisciplinary team to provide an excellent person centered quality of care, upholding their rights and dignity at all times.
Multi-Skilled worker
Tesco Fleetsbridge
Parkstone, Dorset
2017.07 - 2023.12
- Trained and worked in multiple different departments including food counter work, dot com personal shopper, checkout and shop floor duties.
- Managed shop floor stock levels and product displays.
- Maintained food safety and hygiene standards when working on food counter including temperature controls and waste management.
- Worked in a 12 person team together covering all counters and assisting with each others roles as required.
- Trained in the required different prep knowledge, food regulation and various other machine specific skills (ovens, sharpening tools, meat slicers etc).
- Logged all waste stock electronically and ensure it was disposed of correctly as per H&S guidelines.
Sales Assistant
Primark Poole
Poole, Dorset
2015.05 - 2017.07
- Keep track of stock on shop floor and replenish when required.
- Ensure stock was neatly presented and displayed correctly.
- Monitored clothing in vs clothing out to prevent theft.
- Ensured environment was a safe space for the relevant gender (for gender specific rooms) - able to have difficult and sometimes confrontational conversations with customers and escalate when required and re-racked items left behind.
- Experience in tills and bagging role.
Education
Bachelor of Arts - Illustration
Arts University Bournemouth
Art Foundation Degree -
Arts University Bournemouth
Extended Diploma - Graphic Design
Bournemouth & Poole College
GCSE -
Corfe Hills School
Skills
- Telephone etiquette and switchboard operation
- Ability to focus on multiple concurrent tasks
- Keeping accurate records and storing data appropriately
- Discretion and confidentiality
- Reliable punctuality, and good attention to detail
- Interpersonal skills to calmly manage conflict and build rapport
- Microsoft Office Suite, Email correspondence and scheduling
- Money handling and till balancing
OTHER QUALIFICATIONS AND EXPERIENCE
- Basic Life Support, Data governance and information Protection, First Aid Training, Fluids and nutrition, CPI intervention (plus more; I can provide a record of training if required)
REFERENCES
References available on request
Affiliations
- Muay Thai and Martial arts
- Crochet and illustration
- Reading in a cozy spot with my cat
Timeline
Occupational Therapy Assistant
NHS Somerset Foundation Trust
2025.06 - 2026.05
Youth Support Worker and Key worker
Cambian Lufton College
2024.05 - 2025.06
Multi-Skilled worker
Tesco Fleetsbridge
2017.07 - 2023.12
Sales Assistant
Primark Poole
2015.05 - 2017.07
Bachelor of Arts - Illustration
Arts University Bournemouth
Art Foundation Degree -
Arts University Bournemouth
Extended Diploma - Graphic Design
Bournemouth & Poole College
GCSE -
Corfe Hills School