Chloe Ray
London,UK
Summary
Operations & Systems Specialist with a proven track record of managing high-volume clinical workflows and site-wide digital transformations. Expert CRIO Super User specialising in process optimisation, SOP development, and multi-stakeholder coordination across clinical and primary care sectors. Recognised as a Subject Matter Expert (SME) for the ability to rapidly master complex operational systems and lead team-wide transitions while maintaining 100% audit readiness (GCP/GDPR) . A results-driven professional focused on driving service delivery excellence and operational scalability within a world-class health or research institution.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Study Coordinator II
Panthera Bio Partners
London, UK
2025.10 - 2026.04
- Operational Leadership: Direct daily site operations for multiple concurrent clinical trials, overseeing resource allocation between Clinicians, GP practices, and external Sponsors to ensure 100% milestone delivery.
- Systems Administration (CRIO Super User): Orchestrated a site-wide digital migration and engineered new data workflows; achieved 100% proficiency in 14 days and led the training and onboarding of the clinical team.
- Project Recovery: Rescued the operational close-out of a 400+ participant oncology study by implementing a critical documentation recovery plan, meeting aggressive deadlines to secure total data integrity.
- Data Governance & Integrity: Oversaw high-accuracy data entry across EDC and CRM systems; managed real-time query resolution to ensure Sponsor-standard data quality and prevent operational bottlenecks.
- Resource & Risk Management: Oversee site-level clinical supply procurement and resource planning; proactively identify bottlenecks and implement CAPA (Corrective and Preventive Actions) to maintain study timelines.
- Compliance & Audit: Maintain "Gold-Standard" audit readiness for all ISFs and CRFs, ensuring strict adherence to GCP, GDPR, and internal Quality Management Systems (QMS).
Patient Coordinator
Panthera Bio Partners
London, UK
2024.10 - 2025.10
- Solo Site Operations: Effectively managed the entire Patient Coordination function for the site as the sole operator in a role designed for two; maintained 100% operational continuity and patient safety during high-volume periods.
- Operational Reporting: Produced weekly "Delivery Insight" reports for senior leadership, utilizing site performance data to identify recruitment risks and track Key Performance Indicators (KPIs).
- Patient Retention & Throughput: Optimized the end-to-end patient journey from initial screening to enrollment, ensuring high retention rates through professional stakeholder engagement and efficient scheduling.
- Supply Chain & Procurement: Managed site-wide clinical inventory and vendor relationships, ensuring zero operational downtime through proactive stock control and QMS updates.
- Workflow Coordination: Synchronized clinician diaries with aggressive patient recruitment targets, resolving scheduling conflicts to maximize site capacity and meet sponsor enrollment goals.
- Workflow Engineering: Re-designed patient flow and clinician diary management systems, expanding site capacity and significantly reducing patient wait times through leaner scheduling models.
Receptionist / Clerical Administrator
Stockwell Lodge Medical Centre
Cheshunt, Hertfordshire
2021.09 - 2024.09
- Operational Backlog Resolution: Successfully cleared a backlog of 900+ outstanding clinical tasks —including District Nurse referrals and urgent pathology requests—ensuring 100% processing completion and patient safety prior to departure.
- High-Volume Front-of-House Management: Solely responsible for managing the front desk and all incoming patient inquiries after 4:30 pm, coordinating emergency clinical workflows and clinician triage in a high-pressure primary care setting.
- Data Administration & Governance: Managed sensitive patient records via EMIS/SystmOne , ensuring total compliance with Information Governance (IG) and GDPR frameworks while maintaining high-accuracy data entry for clinical referrals.
- Service Delivery Optimization: Streamlined document handling and appointment scheduling processes to improve patient access and clinical throughput for a diverse patient population.
Education
Diploma of Higher Education - English Literature
The Open University
Milton Keynes 2023.02 -
Skills
- Operational excellence
- Process improvement
- Regulatory compliance (GCP/GDPR)
- Data management (ISF/CRF)
- Stakeholder engagement
- Supply chain management
- Healthcare software utilisation
- Time management efficiency
- Results-Driven approach
- Safety monitoring plans
- Good clinical practice understanding
- Data collection and documentation
- Clinical protocol knowledge
Certification
- Good Clinical Practice (GCP): Fully certified in the international ethical and scientific quality standard for designing, conducting, and recording clinical trials.
- GDPR & Information Governance: Specialized training in the secure handling of sensitive patient data and clinical trial documentation within a primary care and research setting.
- CRIO System Administrator (Super User): Expert-level certification/designation for the management, migration, and staff-onboarding of the CRIO eSource platform.
Awards
Awards:
- Operational Excellence Recognition (2025): Awarded for the successful recovery and close-out of a 400-participant oncology study under critical deadlines.
- Site Systems Expert (SME) Designation: Appointed as CRIO Super User to lead site-wide digital migration and staff on-boarding.
- Clean Audit Citation (2024/25): Achieved a "Zero Findings" internal quality audit across all managed Investigator Site Files (ISF).
- Performance Milestone Award: Recognized for achieving the site’s highest volume of successful data migrations during the 2024/25 transition period.
Timeline
Study Coordinator II
Panthera Bio Partners
2025.10 - 2026.04
Patient Coordinator
Panthera Bio Partners
2024.10 - 2025.10
Diploma of Higher Education - English Literature
The Open University
2023.02 -
Receptionist / Clerical Administrator
Stockwell Lodge Medical Centre
2021.09 - 2024.09