Chloe Oliver
Belfast ,Down
Summary
Customer-focused and energetic professional with two years of experience in fast-paced, client-facing roles. One year as a Sales Advisor at Superdrug developed my ability to deliver exceptional customer service, drive sales, and thrive in high-volume retail environments. Additionally, one year as a Water Tots Swim Coach strengthened my communication skills, confidence, and ability to engage with both children and parents while maintaining a safe and positive atmosphere. I bring a friendly, approachable manner, strong teamwork skills, and the ability to stay calm and professional under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Sales Advisor
Superdrug
Belfast , Down
08.2024 - Current
- Completed sales transactions quickly, maintaining high level of efficiency during busy periods.
- Provided assistance to customers on store products for better shopping experiences.
- Worked closely with management to achieve monthly sales targets.
- Achieved regional sales targets with effective product presentation techniques.
- Collaborated with colleagues to achieve collective sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Offered personalised shopping advice to enhance customer experiences.
- Educated customers on warranties and return policies for transparency.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Delivered excellent customer service by addressing and resolving queries.
Swimming Assistant
Watertots
Belfast
02.2022 - 12.2022
- Demonstrated correct swimming techniques which led to enhanced participant performance.
- Encouraged positive behaviour amongst swimmers through effective discipline strategies.
- Assisted with equipment setup for swim events, ensuring smooth operations on the day.
- Taught basic swimming strokes to beginners, fostering their love for the sport.
- Implemented games into lessons, making learning more enjoyable for children participants.
- Collaborated closely with swim instructors to plan effective lesson schedules.
- Developed training plans for increased stamina and speed in the pool.
- Improved swimmers' technique by providing constructive feedback and targeted drills.
- Supervised children's swim times ensuring child protection procedures were followed.
- Communicated effectively with parents about their child's progress and behaviour in the pool.
Education
A-Levels -
Victoria College Belfast
BelfastGCSEs -
Victoria College Belfast
Belfast Skills
- Time management
- Customer Service
- Resilient under pressure
- Tills operation
- Understanding of retail laws
- Retail store layout understanding
- Sales promotion capabilities
- Price tagging
- Cash handling
- Persusaive communication
- Stress Management
- Complaint Handling
- Relationship building
- Stock rotation practices
Certification
- Duke of Edinburgh Bronze award
- Full Drivers licence
- 'Outstanding Sales' Certification by Superdrug
Timeline
Sales Advisor
Superdrug
08.2024 - Current
Swimming Assistant
Watertots
02.2022 - 12.2022
A-Levels -
Victoria College Belfast
GCSEs -
Victoria College Belfast