Chloe Mullaney Taylor
Thornton-Cleveleys,Lancashire
Summary
A dedicated professional with extensive expertise in front desk operations, conflict management, and crisis handling. Demonstrates exceptional patience during stressful situations and excels in revenue and loss prevention strategies. Proven leadership in diverse environments, with a strong focus on mentoring and coaching. Adept at basic accounting and consistently maintaining composure under pressure. Career goals include advancing to senior management roles to further develop leadership skills and drive organisational success.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Guest Experience Coordinator
Marella Cruises
03.2024 - 03.2025
- My job as a Guest Experience Coordinator has a big remit – it is split into welfare, social and admin with financial responsibilities
- Within the welfare side of my job, I am the support system
- I support loved ones through a death onboard and if a guest needs to go to hospital or be medically disembarked whether that is by a helicopter or speed boat, I assist in making sure they’re fully prepared and stay in contact until everyone is home
- Within the social side, I arrange and conduct on the Bridge with the Master of the ship Ceremony of Vows, I hold weekly ‘Behind the Scenes Tours’ taking guests to places on the ship that only crew are permitted and I also look after all the Solo Travellers onboard
- This involves hosting nightly pre dinner drinks, coffee mornings and lunches
- As well as this I document everything daily using risk and formular, formulate weekly reports using microsoft and excel and I work closely with the purser team to make sure the ships revenue matches every week
Assistant Shop Manager
Harding Brothers
Avonmouth, Bristol
08.2019 - 02.2024
- During my 5 year period with Harding Brothers, I have worked across the fleet for Marella Cruises
- I devoted my first contract to doing endless amounts of training in order to gain maximum product knowledge to boast revenue and hit my weekly targets
- I was quickly promoted to a specialist in Pandora and Liquor & Tobacco
- This entailed me holding weekly events with the passengers, weekly seminars about new stock and the brands themselves and holding raffle events to promote our exclusive Pandora ship charm
- During my last year, I was then promoted to Assistant Shop Manager which gave the opportunity to manage a team of up to 15 to reach our revenue targets
- As a manager, it is your responsibility to create weekly advert planners to put in the daily 'Cruise News' which was delivered to guests in a turn down service to show all our deals and events
- I was responsible for stock counts on all levels, from premium watches to confectionary, leading deliveries and making sure what I declared to customs each night was accurate
Waitress
Café Cove
Thornton Cleveleys
05.2015 - 08.2019
- When I started Café Cove, I started as a weekend girl
- Over the years, I gained more responsibility and trust, to the fact that I was given the opportunity to manage the ‘Out Front’ of the café
- My aim with every customer was to have them smiling by the time they left
- Time management, giving clear instructions and working well as a team was essential to work any season here
- Remembering faces and orders was a very good skill I possessed
Senior Waitress
Viva Blackpool
Blackpool
10.2015 - 04.2017
- When I started Viva, I started as a Christmas temp and in December I was given a permanent role, promoted to ‘Senior Waitress’ and was awarded ‘Employee of The Month’
- With my new role, I was responsible for managing the floor with small groups in order to make sure that every event and show ran smoothly
- If my team was unsure of anything or got into difficulty, I was always the first port of call to resolve the situation
Education
Travel and Tourism Level 3 Diploma - Conference and Events – Distinction, Developing people in Travel and Tourism – Merit, Planning and delivering guided tours – Merit, Overseas representative – Merit, Worldwide Travel and Tourism destinations – Merit
Preston’s College
Preston, Lancashire 01.2014 - 01.2016
Travel and Tourism Level 3 Extended Diploma - Ancillary sales and services – Distinction, Principles of marketing for Travel and Tourism – Merit, Tourism in the UK – Merit, Foreign Exchange – Merit, Worldwide adventure tourism – Merit, Responding to emergency situations in a holiday location – Pass, Package holidays – Pass, Farm and rural tourism in the UK – Pass
Preston’s College
Preston, LancashireSaint Aidan’s C Of E High School - English Language – B, English Literature C, Maths – C, Graphics – C, German – C, Enterprise and Employability – Level 2, Travel and Tourism – Merit
Saint Aidan’s C Of E High School
Preesall, LancashireSkills
- Patience during stressful situations
- Conflict management
- Basic accounting
- Front desk operations
- Loss prevention strategies
- Composure under pressure
- Crisis handling
- Leadership in diverse environments
- Mentoring and coaching
- Managing teams to reach revenue targets
Personal Information
- Age: 26
- Date of birth: 04/20/98
Custom
- Francina Fletcher, Ex Employer, 07889256118
- Marj Andrews, Ex Employer, 07525636262
- Rachel Wilkinson, Ex Employer, 07800915426
Timeline
Guest Experience Coordinator
Marella Cruises
03.2024 - 03.2025
Assistant Shop Manager
Harding Brothers
08.2019 - 02.2024
Senior Waitress
Viva Blackpool
10.2015 - 04.2017
Waitress
Café Cove
05.2015 - 08.2019
Travel and Tourism Level 3 Diploma - Conference and Events – Distinction, Developing people in Travel and Tourism – Merit, Planning and delivering guided tours – Merit, Overseas representative – Merit, Worldwide Travel and Tourism destinations – Merit
Preston’s College
01.2014 - 01.2016
Travel and Tourism Level 3 Extended Diploma - Ancillary sales and services – Distinction, Principles of marketing for Travel and Tourism – Merit, Tourism in the UK – Merit, Foreign Exchange – Merit, Worldwide adventure tourism – Merit, Responding to emergency situations in a holiday location – Pass, Package holidays – Pass, Farm and rural tourism in the UK – Pass
Preston’s College
Saint Aidan’s C Of E High School - English Language – B, English Literature C, Maths – C, Graphics – C, German – C, Enterprise and Employability – Level 2, Travel and Tourism – Merit
Saint Aidan’s C Of E High School
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