Chloe Muir
Glasgow,North Lanarkshire
Summary
Experienced professional with a strong background in customer service and cash handling, adept at managing high volume transactions and ensuring accurate payment processing. Demonstrates proficiency in Microsoft Office Suite and excels in fast-paced decision making, effectively resolving customer queries and complaints. Skilled in up-selling products, maintaining food hygiene practices, and executing cleaning duties with precision. Committed to delivering exceptional service while pursuing opportunities for career advancement within dynamic environments.
Overview
4
4
years of professional experience
Work history
Counter assistant
Best Chippy Hampden
Rutherglen, South Lanarkshire
2024.04 - Current
- Prepared food items as per orders, maintaining taste consistency and quality standards.
- Performed opening and closing procedures as per company policy, ensuring store readiness every day.
- Improved customer satisfaction by delivering prompt and accurate service.
- Processed card payments for increased transaction efficiency.
- Managed stock levels to optimise availability of products.
- Responded promptly to all customer enquiries, enhancing overall service experience.
- Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Minimised long register queues by completing sales transactions quickly and accurately.
Counter assistant
Pro Bowl
Kirkintilloch, East Dunbartonshire
2024.10 - 2025.12
- Enhanced store cleanliness with diligent maintenance tasks.
- Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
- Processed card payments for increased transaction efficiency.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Prepared food items as per orders, maintaining taste consistency and quality standards.
- Checked inventory levels regularly for timely replenishment of goods on the shop floor.
Bar staff member
Best Western
Stepps, North Lanarkshire
2024.08 - 2024.10
- Increased footfall with engaging promotional strategies.
- Made cocktails for customer enjoyment.
- Helped organise special events at the bar.
- Maintained professional knowledge about various drink recipes and offerings.
- Handled cash transactions to ensure accurate accounting.
- Liaised with kitchen staff for seamless service delivery.
Counter assistant
Caffe C
Chryston, North Lanarkshire
2023.08 - 2024.03
- Packaged purchased items neatly to enhance customer satisfaction.
- Improved customer satisfaction by delivering prompt and accurate service.
- Demonstrated knowledge of products and services for improved customer trust in company offerings.
- Assisted customers with product selection for improved shopping experience.
- Served customers quickly during peak hours to minimise waiting time.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Enhanced store cleanliness with diligent maintenance tasks.
- Upheld hygiene standards in food preparation areas for safe consumption by customers.
- Processed card payments for increased transaction efficiency.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Delivered outstanding customer care with proactive sales and listening skills.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Packed and served high volume of orders in busy fast food setting.
Community volunteer
Prince and Princess of Wales Hospice
Kirkintilloch, East Dunbartonshire
2022.06 - 2022.12
- Assisted in planning and executing holiday festivities, enhancing communal camaraderie.
- Facilitated recycling initiatives, reducing waste within the community significantly.
- Worked with the charity to coordinate donation drives and fundraising activities.
- Collected donations and sorted out quality items for resale or immediate community use.
Education
Scottish Qualifications Certificate -
Chryston High School
Chryston, North Lanarkshire 2018.08 - 2024.06
Certificate of Higher Education - Social Services
Glasgow Clyde College
Glasgow 2025.08 -
Skills
- Work under pressure
- Cleaning duties
- Returns handling
- Food hygiene practises
- Up-Selling products
- Fast-Paced decision making
- Microsoft office suite proficiency
- Cash handling
- Customer Service
- Payment Processing
- Order processing
- Complaint resolution
- Cash handling policies
- Query resolution
- Cash-handling expertise
- Bagging and packaging
- Currency counting
- Credit and debit processing
- Order taking
- Credit card payment processing
- Money management
- High volume transactions
- Customer queries answering
- Patience under pressure
- Use of barcode scanners
- Customer greeting
- Coin counting
Timeline
Certificate of Higher Education - Social Services
Glasgow Clyde College
2025.08 -
Counter assistant
Pro Bowl
2024.10 - 2025.12
Bar staff member
Best Western
2024.08 - 2024.10
Counter assistant
Best Chippy Hampden
2024.04 - Current
Counter assistant
Caffe C
2023.08 - 2024.03
Community volunteer
Prince and Princess of Wales Hospice
2022.06 - 2022.12
Scottish Qualifications Certificate -
Chryston High School
2018.08 - 2024.06