Chloe Mucklow

Participated in meetings, recorded minutes and provided detailed summary to attendees and management.

Coordinated appointments, meetings and travel arrangements for designated executives.

Answered phones, responded to emails and directed calls to the appropriate department.

Managed SalesForce CRM efficiently by setting up and updating client profiles.

Photo copied files, scanned records and maintained alphabetical hard copies and digital files to support organisation.

Gathered information, input on the database and submitted detailed reports to the manager.

Prepared and analysed financial data with strong Excel skills.

Collaborated with the team to fulfill projects and meet deadlines for the department.

Conducted comprehensive research and prepared executive briefing notes ahead of client meetings.

Processed payroll and expenses for staff using QuickBooks.

Oversaw filing and archiving high volumes of correspondence and customer documentation.

Oversaw switchboard for large staff, working efficiently to minimise wait times.

Proved leadership and performed management support tasks.

Organised and administered meetings by preparing agendas, minutes and action items.

Managed high daily volume of phone, email and website enquiries to serve potential customers.

Managed machinery, troubleshooting equipment and requested regular maintenance and repair.

Transcribed dictations, edited rough drafts and notes to complete final copy of materials and distribute to staff.

Proofed and drafted range of reports, tenders and submissions.

Organised and stored paperwork according to company filing systems.

Captured visitor information in CRM for future appointment scheduling.

Completed risk assessments and implemented risk management for outdoor activities.

Encouraged potential clients to participate in regular programmes, employing appropriate motivational strategies.

Integrated exercise science into the design of fitness programmes.

Worked with individuals with chronic health conditions or at high risk of developing them.

Supported trainees during complicated exercises to prevent accidents and injury.

Identified health objectives and prescribed exercises for controlled health conditions.

Collected client fitness information and delivered excellent customer service and customer care.

Assessed clients' fitness, health history and goals to determine suitable training plans.

Created training materials and recordings for private lessons and practice.

Outlined and explained safety rules and protocols to new employees and customers.

Informed and educated customers on benefits of specific exercises and healthy lifestyle.

Maintained cleanliness and safety of the exercise environment.

Created individual training plans for clients with specific needs and requirements.

Measured customer feedback and addressed customer complaints.

Instituted health and safety procedures to assist staff and trainees during emergencies.

Communicated with medical and healthcare professionals about participants' health conditions using correct medical terminology.

Regulated exercise pace and activity durations to prevent overworking muscles and tendons.

Supervised training and instruction for adherence to safety guidelines.

Planned and supervised recreational and fitness activities for new members.

Created a positive and friendly atmosphere, engaging with patrons to boost repeat business.

Organised bar area and Back of House to streamline drink preparation and inventory.

Handled issues and customer complaints with diplomatic and constructive problem-solving.

Maintained strong hygiene by regularly sanitising bar area, touch points, tables and chairs.

Assessed customer preferences and made new drink recommendations..

Gathered information, input on the database and submitted detailed reports

Handled anti-social and aggressive behaviour with a firm and fair approach.

Kept a well-stocked bar with adequate supply of liquor, beer, wine, mixers, glassware and other accessories.

Checked identification to verify legal age requirements for all customers.Maintained a clean and tidy bar with continuous attention to needs

Provided snacks and food items to complement ordered beverages.