Chloe Morrison
MARKET HARBOROUGH,Leicestershire
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly.
Pursues every opportunity to support team members and proactively address issues.
Offering strong customer service and communication skills with background in retail and volunteer work. Knowledgeable about multitasking in fast-paced environments and collaborating well within team. Ready to use and develop problem-solving and time management.
Dedicated student in quest of meaningful childcare practitioner career. Excited to be surrounded by children and play instrumental role in growth. Kind, patient and demonstrates strong drive to support social and emotional development of children.
Overview
8
8
years of professional experience
Work History
Barista
Bewiched Coffee
MARKET HARBOROUGH, Leicestershire
03.2024 - Current
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Performed cash handling duties accurately to maintain financial integrity.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Barista
Butterwick Bakery
MARKET HARBOROUGH, Leicestershire
04.2022 - 03.2024
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Managed high volume orders during peak hours maintaining quality of service.
Bartender
Grange leisure park
Mablethorpe, Lincolnshire
05.2018 - 01.2020
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Followed food safety and hygiene requirements to protect guests.
Waitress assistant
Haven Holidays
Mablethorpe, Lincolnshire
03.2017 - 11.2017
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Collaborated with team to provide efficient service during peak hours.
- Assisted in food preparation, ensuring prompt service during busy times.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
GCSEs - Child Care
Robert Smyth School
Market Harborough, Leicestershire 08/2013 - 07/2015
GCSEs - Maths
Robert smyth school
Market Harborough, Leicestershire 08/2013 - 07/2015
GCSEs - English
Robert Smyth school
Market Harborough, Leicestershire 08/2013 - 07/2015
NVQ Level 1 - Child Care
South Leicestershire college
Leicester 09/2015 - 07/2017
NVQ Level 1 - Health and social care
South Leicestershire college
Leicester 09/2015 - 07/2017
Skills
- Up-selling
- Employee training
- Beverage preparation
- Food preparation and safety
- Strong communication
- Active listening
- POS systems
- Safe food handling
- Speciality milk options
- Dietary requirement awareness
- Food safety
- Dietary awareness
- Safeguarding and risk assessment
Affiliations
- My hobbies include baking, dog walking, learning new skills in life such . I also enjoy going to concerts and seeing my friends and family in my spare time.
Accomplishments
I’ve been a team leader at a previous job and am currently training to be a supervisor at my current job.
References
References available upon request.
Timeline
Barista
Bewiched Coffee
03.2024 - Current
Barista
Butterwick Bakery
04.2022 - 03.2024
Bartender
Grange leisure park
05.2018 - 01.2020
Waitress assistant
Haven Holidays
03.2017 - 11.2017
GCSEs - Child Care
Robert Smyth School
08/2013 - 07/2015
GCSEs - Maths
Robert smyth school
08/2013 - 07/2015
GCSEs - English
Robert Smyth school
08/2013 - 07/2015
NVQ Level 1 - Child Care
South Leicestershire college
09/2015 - 07/2017
NVQ Level 1 - Health and social care
South Leicestershire college
09/2015 - 07/2017
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