Chloe Mills
Cannock
Summary
I feel i am a hard working, dedicated individual and will always aim to go the extra mile in any task given. I enjoy a challenge and i believe i thrive working in both a team or individually. I am punctual, reliable and will always aim to be positive. I am confident in my skill set and my capabilities and look forward to demonstrating it into my next career venture!
Overview
7
7
years of professional experience
1
1
Certification
Work history
Customer service representative
Dx delivery
Willenhall , West Midlands
03.2024 - Current
- Participated in team meetings sharing best practices for improving service delivery.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Bartender
The railway tavern
Norton canes, West Midlands
05.2024 - Current
- I currently work part time at the railway tavern mainly on a weekend basis
- Promoted special events and offers effectively leading to increased footfall on those days.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Checked identification of customers to ensure legal drinking age compliance.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Managed stock levels efficiently, preventing shortage during peak hours.
Team Leader
Creams Café
Walsall
02.2019 - 02.2025
- I worked at Creams on a part time basis, usually on a weekend.
- My roles include but are not limited to:
- To greet customers upon arrival, direct them to their seats and ensure they have been provided with the needed information.
- To ensure a smooth service, demonstrate an eye for detail in regards to correct orders, especially when involving allergies or dietary requirements.
- To motivate and lead a team, especially through longer shifts and busy periods through the weekend.
- To effectively and quickly deal with any unsatisfied guests and to offer a quick resolution to the situation.
- To ensure safe food handling and hygiene is shown at all times and made clear to colleagues.
- To monitor stocks and to update management when a replacement order is necessary.
- Provide an overview of the shift to management and to offer any feedback if needed/applicable.
- To build a positive rapport with guests and to ensure they are leaving with the highest quality of customer service.
Warehouse Supervisor
APC Overnight
Cannock
03.2020 - 03.2024
- Whilst at APC, i have proven myself and progressed into a supervisor role. By doing so, my tasks include
- Structuring and leading a strong team in order to efficiently complete tasks as well as to ensure key communication in order to report to Management.
- To ensure all Healthy and Safety Procedures are in place at all times and each Staff Member is following correct protocol.
- To ensure essential paperwork has been completed before and after the shift in order to monitor the success of the systems in place.
- To delegate tasks accordingly and to ensure all staff are working towards set time frames and deadlines.
- Schedule and organise regular review meetings in order to discuss strengths and weakness' in the team and to ensure all colleagues are confident and happy with their role and ensure company expectations are being demonstrated and achieved.
- To discuss aims and expectations with other members of management, estimate inflow of parcels and to offer assistance in other sections if necessary.
Education
BTEC - Level 1 and 2 Beauty
Dudley College of Technology
Dudley 09.2018 - 6 2019
GCSE - Mathematics
Ormiston South Wolverhampton and Bilston Academy
Wolverhampton 09.2013 - 6 2018
GCSE - English Literature
Ormiston South Wolverhampton and Bilston Academy
Wolverhampton 09.2013 - 6 2018
GCSE - English Language
Ormiston South Wolverhampton and Bilston Academy
Wolverhampton 09.2013 - 6 2018
GCSE - Science
Ormiston South Wolverhampton and Bilston Academy
Wolverhampton 09.2013 - 6 2018
Skills
- Inventory Control
- Customer service
- Management
- Leadership
- Hospitality
- Microsoft Excel (3 years)
- Microsoft Office (3 years
- Customer engagement
- First aid training
- Time efficiency
Certification
First Aid Certification
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Customer Service, Hospitality & Tourism
- Total years of experience: 5
Timeline
Bartender
The railway tavern
05.2024 - Current
Customer service representative
Dx delivery
03.2024 - Current
Warehouse Supervisor
APC Overnight
03.2020 - 03.2024
Team Leader
Creams Café
02.2019 - 02.2025
BTEC - Level 1 and 2 Beauty
Dudley College of Technology
09.2018 - 6 2019
GCSE - Mathematics
Ormiston South Wolverhampton and Bilston Academy
09.2013 - 6 2018
GCSE - English Literature
Ormiston South Wolverhampton and Bilston Academy
09.2013 - 6 2018
GCSE - English Language
Ormiston South Wolverhampton and Bilston Academy
09.2013 - 6 2018
GCSE - Science
Ormiston South Wolverhampton and Bilston Academy
09.2013 - 6 2018