Chloe McCready
Scunthorpe,North Lincolnshire
Summary
Reliable and hardworking with over 10 years’ experience working within the NHS. Skilled in managing sensitive patient/customer data, coordinating services across different providers, and delivering high-quality support to patients and clinicians. A quick learner with strong ICT and communication skills, committed to continuous improvement. Seeking to learn and contribute organisational, analytical, and service improvement skills.
Overview
15
15
years of professional experience
Work history
Medical secretary
Church Lane Medical Centre
Scunthorpe, North Lincolnshire
11.2015 - Current
- Manage patient referrals to hospitals and specialist services across multiple sites.
- Liaise with hospitals, clinicians, and administrative teams to ensure excellent patient care.
- Handle telephone enquiries from patients and healthcare providers with professionalism and empathy.
- Schedule newborn 6–8 week baby checks and 8-week immunisations.
- Maintain accurate patient records while ensuring strict confidentiality and GDPR compliance.
- Coordinate communication between services to support timely treatment and continuity of care.
- Directly liaise with all practice GP's and Nurses and assist with any queries they may have.
- Use spreadsheets to keep all practice printers up to date and stock check toners/drums so we are never without.
- Type up dictations from the GP's
Receptionist in GP surgery
Cambridge Avenue Medical Centre
Scunthorpe, North Lincolnshire
07.2014 - 08.2015
- Answering phone calls and directing enquiries/appointments as appropriate.
- Booking, cancelling and re arranging appointments.
- Remaining polite and professional when greeting patients and visitors.
- Handled repeat prescription requests.
- Registering new patients and keeping records up to date.
- Ensured patient records are accurate and confidential.
- Processed correspondence from 3rd parties.
- Managed incoming and outgoing post.
- Used clinical systems (SystmOne).
- Support clinicians with administrative requests.
- Followed NHS confidentiality and data protection guidelines.
Cashier
Pizza Bella
Scunthorpe, North Lincolnshire
07.2011 - 02.2014
- Maintained clean and organised workspace to ensure efficient service.
- Managed queue effectively during peak hours for a smooth process.
- Processed payments swiftly for improved customer experience.
- Greeted each customer warmly, creating a friendly environment.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Delivered outstanding customer care with proactive sales and listening skills.
- Displayed and restocked items.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain hygiene standards.
Education
NVQ Level 2 - Business and Administration
City & Guilds
NVQ Level 2 - Customer Service
City & Guilds
NVQ Level 2 - Health and Social Care
North Lindsey College
ScunthorpeGCSEs - Maths
North Lindsey College
ScunthorpeGCSEs - English
North Lindsey College
ScunthorpeGCSEs - Biology
North Lindsey College
ScunthorpeGCSEs - ICT
Brumby Engineering College
GCSEs - English
Brumby Engineering College
GCSEs - Maths
Brumby Engineering College
GCSEs - Science
Brumby Engineering College
Certificate of Higher Education - Animal Psychology
Online University
GCSEs - Travel and Tourism
Brumby Engineering College
Skills
- Strong ICT skills and database management
- Excellent communication skills
- Confidential data handling (GDPR compliant)
- Problem solving and organisational skills
- Ability to work under pressure and prioritise workloads
- Fast learner with the ability to learn any new skill when shown
- Confidentiality management
- Typing proficiency
Affiliations
- Reading
- Swimming
- Yoga
References
References available upon request.
Timeline
Medical secretary
Church Lane Medical Centre
11.2015 - Current
Receptionist in GP surgery
Cambridge Avenue Medical Centre
07.2014 - 08.2015
Cashier
Pizza Bella
07.2011 - 02.2014
NVQ Level 2 - Business and Administration
City & Guilds
NVQ Level 2 - Customer Service
City & Guilds
NVQ Level 2 - Health and Social Care
North Lindsey College
GCSEs - Maths
North Lindsey College
GCSEs - English
North Lindsey College
GCSEs - Biology
North Lindsey College
GCSEs - ICT
Brumby Engineering College
GCSEs - English
Brumby Engineering College
GCSEs - Maths
Brumby Engineering College
GCSEs - Science
Brumby Engineering College
Certificate of Higher Education - Animal Psychology
Online University
GCSEs - Travel and Tourism
Brumby Engineering College