Chloe May

Progressing a Sales Assistant role to a Supervisor position. Day to day tasks include strategically planning shift schedules, processing holiday requests and granting leaves to optimise labour costs and productivity. It is important to be proactive when problem-solving and have query-resolution skills to provide superior customer service, a trait I have been recognised for excelling in. While working here I have equipped staff with knowledge and the skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices. Further tasks include strategically delegating tasks throughout multidisciplinary team to yield maximum productivity while identified high-ranking performance to promote and reward employees. I have frequently been in and around social media production in store; helping with products and watching and learning any creative techniques to enhance my understanding. Alongside this, I have completed merchandising tasks within promotional spaces in store to drive sales on certain items making them a focal point. I frequently update promotional POS in store and highlight key selling products whether that be on a wall or window display. To help this I analyse various weekly reports and use online tools to identify these products and see which are responsible for certain departments to be trading higher, in turn this helps elevate product knowledge. Recently, I have shadowed and trained with the footwear in-store merchandiser of one of the flagship stores. During this time I have learnt a wealth of extra knowledge from a different perspective as a flagship store has superior standards so this has helped to widen my knowledge and outlook which in turn has enhanced my growth and performance in my role.

My day to day tasks as a staff member involved carrying out all the stores key daily operations. Additionally, maintaining and contributing to KPI's across a daily and weekly basis, providing exceptional customer service and maintaining the stores appearance to enhance it’s shop ability and encourage a better shopping experience. To do this I always focused on presentation, process and product. I believed all these things aided experience whilst also contributing to KPI's. Presentation was a huge factor involved in daily operations and tasks as if the shop looks better and is easier for the customer to shop, they are more likely to have a positive experience, similar to product, making sure that products are on the shop floor; placed and priced correctly, again also helps to overall build a positive store experience. Whilst process is all about a creating a smooth experience by enhancing store operations and making sure everything operates seamlessly and to its highest ability. A huge part of the success of this is staff having a clear understanding of what they are doing and needs to be done. Due to my knowledge and wealth of experience I was always chosen to mentor new staff members. Along with my high standard of operations I also delivered exceptional customer service building a professional and healthy rapport with core and marginal customers. As well as carrying out my daily tasks I also learnt an extensive amount of knowledge to do with products, consumers and customers and also a wealth of knowledge on customer service and how to handle different scenarios which hasn't only helped in my professional life but also my personal.

• The main role was to deliver comprehensive and supportive customer service to all clients using exceptional customer service skills. To maintain high standards on the shop floor both in presentation and service, each customer had their own tailored experience. I demonstrated specialised product knowledge to ensure each customer had the correct product for their desires and needs.

When working at Clinique it was important to maintain extensive knowledge of the products to provide specifications, prices and availability to customers when needed. I communicated special offers and promotions throughout interactions for upselling purposes and developed a flare for excellent up-selling and cross-selling techniques to sell add ons, to increase customer order value. A large part of the role was to conduct makeup and skin care tutorials on clients for them to obtain an extensive understanding of best practices and to purchase the products used.

This role included tasks such as processing multiple daily stock deliveries to maintain accurate order numbers and inventory records, Liaising with potential customers to determine needs and provide recommendations creating a welcoming environment by greeting customers in line with best store practices. I feel I can now provide bespoke customer services experiences.