Chloe Mahon
Salford,Greater Manchester
Summary
Experienced sales manager and customer service professional with over 7 years of experience managing busy hospitality and entertainment venues. Skilled in team leadership and customer satisfaction, event planning and operational management. Proven ability to maintain high customer service standards, resolve customer issues effectively, deliver successful events while managing staff and budgets. Passionate about creating outstanding customer experience and efficient venue operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Merkur Slots
, Greater Manchester
02.2024 - Current
- Opening, trading, and closure of the venue.
- Assisting the Venue Manager with day-to-day activities.
- Maintain interior and exterior standards, and maximise income wherever possible.
- Implement appropriate marketing and promotions to maximise revenue opportunities.
- Ensuring all company security and cash procedures are adhered to.
- Ensure that a good working environment is established, and that great team efforts are made.
- Actively manage and promote safeguarding, and social responsibility measures, whilst maintaining excellent customer service.
- Assisted in the training of new staff members, building a strong, efficient team.
Shop Manager
Betfred
, Greater Manchester
07.2019 - 11.2024
- Achieved sales targets by identifying and leveraging opportunities for promotional events.
- Controlled budget for store expenses, ensuring efficient use of resources.
- Developed retail strategies to enhance responsiveness to seasonal changes and implement promotions to maximise income and attract new customers.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Reviewed and optimised staffing levels to meet demand peaks without overspending.
- Fostered a positive work environment, leading to increased staff retention rates.
- Analysed competitor activities, adjusting strategies to maintain competitive edge.
Bar Manager
The Jockey Club
, Merseyside
04.2017 - 09.2021
- Progressed from waitress to bar manager, demonstrating leadership and operational management skills.
- Led a team of bartenders and support staff, fostering a collaborative work environment.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Ran operations successfully according to industry best practices and owner standards.
- Implemented cost-saving strategies, reducing wastage and improving profitability of the bar.
- Monitored compliance with licensing laws, preventing underage sales and managing intoxication levels.
Crew Trainer
McDonalds
, Greater Manchester
01.2018 - 07.2019
- Instructed new team members on correct procedures for all areas of operations.
- Greeted incoming customers with positive attitude and friendly service.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Updated training content regularly to reflect changes in company policies, procedures, and industry standards.
Education
Masters of Law - Law
University of Salford
Salford 2024 - 2025
Bachelors of Law - Law
University of Salford
Salford 2021 - 2024
Level 3 Extended National Diploma - Health and Social Care
Wigan and Leigh College
Wigan 2019 - 2021
Skills
Business and Administrative skills including
- Budget control and cash handling
- Stock and supplier management
- Reporting and operational planning
Leadership and Team Management
- Staff recruitment and training
- Team Leadership (8-10 staff)
- Shift scheduling and rota planning
- Performance management
Venue and Event operations
- Venue operations management
- Compliance management
- Event coordination and logistics
Customer Service
- Customer complaint resolution
- High volume service environments
- Customer satisfaction improvement
Hobbies and interests
I enjoy playing rugby which has helped me develop strong teamwork and discipline. I coach the U16 girls & U13 boys team, I focus on developing players' skills, confidence and understanding. I enjoy training others and helping them improve.
Certification
- ICDL- International Certification of Digital Literacy
- First Aid
- Coaching
Timeline
Supervisor
Merkur Slots
02.2024 - Current
Shop Manager
Betfred
07.2019 - 11.2024
Crew Trainer
McDonalds
01.2018 - 07.2019
Bar Manager
The Jockey Club
04.2017 - 09.2021
Masters of Law - Law
University of Salford
2024 - 2025
Bachelors of Law - Law
University of Salford
2021 - 2024
Level 3 Extended National Diploma - Health and Social Care
Wigan and Leigh College
2019 - 2021