- Hiking
- Netball
- Travelling
- Cooking
- Reading
- Music
- Films
Chloe Ledward
Manchester
Summary
Housekeeping professional experienced in managing teams, ensuring high standards of cleanliness, and overseeing daily operations. Experience in training staff, maintaining inventory, and implementing efficient cleaning protocols to enhance guest satisfaction.
Overview
10
10
years of professional experience
Work History
Lodging Attendant
Big White Ski Resort
, Canada
11.2025 - 04.2026
- Cleaned hotel rooms, condo units,and resort common areas to the highest standard.
- Created an excellent first impression of the resort and its accomodations, as well as communicating effectively with staff and guests as required.
- Became a self-checker after consistently achieving 'perfect' rooms.
Housekeeping Supervisor
Best Western Plus
, Canada
06.2025 - 11.2025
- Supervised and coordinated the activities of housekeepers and laundry workers.
- Inspected rooms and provided feedback where necessary to adhere to hotel standards.
- Completed a daily report of housekeeper activity.
Lodging Supervisor
Panorama Mountain Resort
, Canada
10.2024 - 04.2025
- Provided hands-on training and feedback to Room Attendants and Quality Checkers, and refreshed training throughout the season where needed.
- Tracked and posted the Room Attendant incentive programme.
- Coordinated lost and found for the resort.
- Checked and cleaned rooms to keep up to date with current operational practices and standards.
Quality Control
Panorama Mountain Resort
, Canada
06.2023 - 10.2024
- Ensured all incoming units were cleaned to a high standard prior to guest arrival, and completed any necessary touch-ups.
- Provided daily feedback and improvements in a positive manner to help increase efficiency and quality within the housekeeping team.
- Communicated with Supervisors and Office Coordinators immediately to report any maintenance issues and missing inventory.
Front Desk Receptionist
NHS Professionals
Manchester
10.2022 - 04.2023
- Greeted and welcomed patients and visitors and created a positive first impression on the hospital.
- Acted as a main point of contact and was able to direct them to the correct department.
- Answered incoming phone calls and liaised with the public, police and other services.
- Also returned missed calls, and responded to voicemails and emails.
- Discussed with patients and visitors any problems with their appointment letters and experiences within the hospital.
- Directed them to the correct services and, where needed, provided evidence to rectify any problems.
- NHS Professionals is a large National Health Service staff bank.
Teaching Assistant
St. Margaret Mary’s RC Primary School
Manchester
09.2020 - 08.2022
- Assisted in the preparation and delivery of lessons.
- Maintained the teaching and support of SEN children, including setting timetables, leading group activities and helping each individual child reach their potential.
- Successfully regulated behavioural issues, maintaining a positive learning environment and promoting active participants.
- Conducted regular assessments, evaluating learner progress and incorporating results into future planning, resulting in consistent improvement.
- Liaised directly with parents to build strong relationships.
Team Leader
Fabulous FanFayre
Manchester
05.2016 - 10.2021
- Responsible for all administration duties, i.e. control of stock sheets, login timesheets for all cashiers and till cash logs.
- Professionally dealt with any customer complaints and challenging situations.
- Communicated in a calm and friendly manner in a fast-paced environment.
- Liaised with Section Managers and other Team Leaders to ensure that standards and expectations were met or exceeded for customers.
- Assigned tasks and duties in a manner that ensured efficient teamwork at particular busy times of service.
- This frequently lead to my team achieving a bonus for hitting targets.
- Responsible for keeping staff morale high during peak serving time in order to keep up the excellent customer service.
- Assisted in the training of new members of staff.
- Served food and drinks to customers at football matches and concerts.
Assistant Team Leader
Catch22 NCS
Derbyshire
06.2019 - 07.2019
- Assisted in leading a team of 15 young people from a diverse range of backgrounds over a four-week period.
- Supported the NCS co-ordinator in ensuring all necessary and appropriate safeguarding, data handling, health and safety and other legal requirements were in place to protect all NCS participants and staff.
- Included residential stays, leading skill workshops, outdoor and indoor activities and helping in the local community.
- Organised opportunities for young people to meet local representatives of charities.
Shop Assistant
Cochrane’s Bakery
Manchester
06.2018 - 05.2019
- Responsible for cash handling and banking of the days takings.
- Assisted in the training of new members of staff.
- Ensured food safety requirements were adhered to, including the completion of regular temperature checks and cleaning schedules.
- Involved preparing food, serving customers and thorough cleaning of the shop each shift.
Education
Bachelor of Science - Psychology
University of Liverpool
01-2020
A-Levels - Psychology, Film Studies and BTEC Law
Ashton Sixth Form College
01-2017
Skills
- Quality control
- Staff training
- Communication skills
- Time management
- Problem solving
- Customer interaction
- Enthusiastic
- Attention to Detail
Interests
Timeline
Lodging Attendant
Big White Ski Resort
11.2025 - 04.2026
Housekeeping Supervisor
Best Western Plus
06.2025 - 11.2025
Lodging Supervisor
Panorama Mountain Resort
10.2024 - 04.2025
Quality Control
Panorama Mountain Resort
06.2023 - 10.2024
Front Desk Receptionist
NHS Professionals
10.2022 - 04.2023
Teaching Assistant
St. Margaret Mary’s RC Primary School
09.2020 - 08.2022
Assistant Team Leader
Catch22 NCS
06.2019 - 07.2019
Shop Assistant
Cochrane’s Bakery
06.2018 - 05.2019
Team Leader
Fabulous FanFayre
05.2016 - 10.2021
Bachelor of Science - Psychology
University of Liverpool
A-Levels - Psychology, Film Studies and BTEC Law
Ashton Sixth Form College