Summary
Overview
Work history
Education
Skills
References
Other
Timeline
Generic

Chloe Laight

Shrewsbury,Shropshire

Summary

I am a hardworking and reliable person who is willing to learn new skills. I work well in a team but can also use initiative to take on tasks independently. I am a proactive, determined and self-motivated individual, who has a proactive outlook on life. Having graduated from University of Worcester with an upper second class honours degree in Psychology, I have a wide knowledge of social and behavioural sciences and have gained many transferrable skills, which I will use to further my career.

Overview

6
6
years of professional experience

Work history

Office Supervisor

The Autism Service
Shrewsbury, Shropshire
02.2022 - Current
  • I started the team as a Administrative Assistant and promoted to Office Supervisor in September 2023.
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
  • Maintained office files in both electronic and hard copies and ensured high standards of accuracy and quality in data entry and recordkeeping.
  • Managed incoming and outgoing calls for busy office.
  • Scheduled staff and delegated tasks to adequately cover operational and project requirements.
  • Produced comprehensive and structured training materials for new employees to the company.

Barista/Waitress

Riverview Cafe
Shrewsbury, Shropshire
08.2021 - 02.2022
  • Customer service was paramount in this role. Communicated with customers daily and ensured their requirements were met to a high standard.
  • Take bookings and record them accurately and clearly in a diary system.
  • Prioritising between daily duties to ensure the business operates smoothly and customers are satisfied.

Receptionist/Administrator

Tern Vets
Newport, Shropshire
10.2019 - 08.2021
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Make and receive telephone calls, sent internal and external emails, managed incoming enquires and produced quotes on costings for clients, demonstrating strong interpersonal and communication skills.
  • Answered and helped resolve enquiries from clients.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Managed office inventory to ensure timely ordering and replenishment of low-level stock.
  • Experience working with CRM systems to manage data, client appointments, staff diaries and take payment.

Sales Assistant

Bodycare
Bridgnorth, Shropshire
05.2017 - 09.2017
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Provided high quality service, offering courteous, helpful advice to best meet customer needs.
  • Received and processed product returns.
  • Responsible for cashing up and managing money.

Education

GCSEs -

Bridgnorth Endowed School
Bridgnorth
2009 - 2014

A-Levels -

Bridgnorth Endowed Sixth Form
Bridgnorth, Shropshire
2014 - 2016

Bachelor of Science - Psychology

University of Worcester
Worcester
2016 - 2019

NVQ Level 2 - Business Administration

Herefordshire, Ludlow & North Shropshire College
Newport
2019 - 2020

Skills

  • Proficient in the use of Microsoft Word, Excel and Outlook and quick to learn data management and CRM systems
  • Excellent telephone and email etiquette
  • Hard working and committed, having achieved qualifications whilst working full-time in a previous position
  • Office management
  • Adaptable and keen to learn new skills such as workplace processes
  • Strong problem solver

References

References available upon request

Other

Volunteering for the Cinnamon Trust

  • I first became a volunteer for the Cinnamon Trust back on 2019, where I walk and care for dogs for the elderly and terminally ill, who are unable to look after them independently. This work is very rewarding as I am helping families that are experiencing the most difficult times.

Timeline

Office Supervisor

The Autism Service
02.2022 - Current

Barista/Waitress

Riverview Cafe
08.2021 - 02.2022

Receptionist/Administrator

Tern Vets
10.2019 - 08.2021

Sales Assistant

Bodycare
05.2017 - 09.2017

GCSEs -

Bridgnorth Endowed School
2009 - 2014

A-Levels -

Bridgnorth Endowed Sixth Form
2014 - 2016

Bachelor of Science - Psychology

University of Worcester
2016 - 2019

NVQ Level 2 - Business Administration

Herefordshire, Ludlow & North Shropshire College
2019 - 2020

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Chloe Laight