Chloe Kitch

Clarified doubts about repair estimates, fostered trust with customers.

Delivered detailed reports on vehicle condition to customers.

Organised paperwork efficiently for easy access and retrieval.

Helped clients understand warranty coverage, clarified any confusion.

Booked appointments and managed vehicle drop-off pick-up.

Adhered to all company policies whilst performing job duties.

Encouraged repeat business through exceptional relationship management skills.

Registered customer information on database to maintain accurate records.

Responded to customer requests with friendly, knowledgeable service and support.

Calculated costs, processed payments and provided receipts.

Collaborated with service technicians to order parts for customers.

• Assisted residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
• Kept detailed records of patient progress, assisted medical staff in treatment planning.
• Assisted in patient care, improved comfort and well-being.
• Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

Managed the entire shop single-handily, ensuring full responsibility for its operations.

Developed exceptional time management skills.

Streamlined operations resulting in enhanced productivity.

Maintained cleanliness of beds and consistently met sales targets

Handled large customer queues efficiently and effectively.

• Created sales and marketing strategies to increase customer base and enhance sales.
• Increased monthly sales by through clever sales and negotiation techniques.
• Promoted product promotions, sales and offers throughout interactions to increase order value and sales.
• Kept store sales displays clean and well-presented to enhance customer appeal and promote increased sales.

• Followed set routines for feeding, exercise, rest periods so as not to disrupt established habits of the dog.
• Developed trust and positive rapport with dogs to ensure comfort during owner's absence.
• Managed various breeds of dogs, demonstrating versatility in understanding canine behaviour.
• Walked dogs daily in local parks, promoting physical activity and socialisation.
• Played interactive games with dogs, stimulating mental alertness and satisfaction.
• Maintained communication with dog owners about their pet's behaviour, diet preferences or any significant changes noticed during their stay.
• Fed dogs daily in line with instructions outlined by customer.
• Reduced client anxiety by providing updating them regularly on their dog's wellbeing by texts, photos and video calls, as appropriate.
• Treated all dogs with kindness and care, providing regular updates to owners for continued trust.

• Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions.
• Received, sorted and directed incoming mail to maintain good communication channels.
• Handled client correspondence and internal communications in professional manner.
• Performed administrative tasks, document management and report development for inter-departmental use.
• Organised and stored hardcopy files.
• Safeguarded sensitive and confidential data in compliance with security best practices.
• Managed document control duties to reduce errors and maintain accurate records.
• Trained new staff in company procedures, operational best practices and computer software.
• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
• Maintained effective communication between sales and other departments.
• Generated regular reports for insightful business decisions.