Hi, I’m
Chloe Keith
Basingstoke,Hampshire
Summary
Accomplished Senior Administrator enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people and materials. Ready to apply 2 years of experience to challenging new role with room for advancement.
Overview
8
years of professional experience
6
years of post-secondary education
Work History
KierBasingstoke, Hampshire
Senior Administrator
09.2021 - Current
Job overview
- I started in utilities with kier as an administrator for the back office
- Learning the basics of the company working up to having more responsibilities
- In August 2022 I was given the role as Senior administrator after showing my growth in the company and understanding of the tasks
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Completed reports detailing performance, and work load.
- Collaborated with helpdesk teams in diagnosing and resolving issues.
- Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.
SuperdrugGuildford, Surrey
Fragrance Advisor
07.2020 - 09.2021
Job overview
- Greeted customers and offered assistance with selecting their fragrance and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Worked energetically to maintain efficient operations during peak trading hours.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Collaborated with sales managers to meet target quotas.
SuperdrugBasingstoke and Guildford , Hampshire
Sales Assistant
03.2017 - 07.2020
Job overview
- The same skills as the above
JJ's Playhouse Basingstoke, Hampshire
Party Coordinator
04.2015 - 03.2017
Job overview
- This was my first job i started at the age of 14
- Starting as a generic cleaner, ensuring all tables were cleared and wiped to standard. Ensuring equipment was well looked after and sanitary as well as the toilets.
- Moved on to hosting children's parties which included the following:
- Assessed individual customer needs and recommended event packages to suit.
- Explained event packages, options and prices clearly to customers.
- Advised customers on various catering and drinks package options.
- Ending on Party coordinator where I was to schedule in parties, managed the phones and bookings, staff rotas
- Assign team members to parties throughout the day
- Deal with payments
Education
Bishop Challoner Catholic Secondary SchoolBasingstoke
GCSEs
09.2012 - 06.2017
University Overview
- English Literature - 7
- English Language - 7
- Maths - 7
- Biology - B
- Chemistry - C
- Physics - C
- History - B
- Spanish - B
- Religious Education - A*
- Physical Education - B
- Functional Skills IT - Pass
Queen Mary's CollegeBasingstoke
A-Levels from Sports and Exercise Science
09.2017 - 06.2019
University Overview
- Level 3 Extended Diploma in Sports and Exercise Science - D*DD
Skills
- Record-keeping expertise
- IT resource use
- Office leadership
- Reporting and documentation
- User Support
- Customer service
- Technical support
Languages
English
Native
Timeline
Senior Administrator
Kier
09.2021 - Current
Fragrance Advisor
Superdrug
07.2020 - 09.2021
Queen Mary's College
A-Levels from Sports and Exercise Science
09.2017 - 06.2019
Sales Assistant
Superdrug
03.2017 - 07.2020
Party Coordinator
JJ's Playhouse
04.2015 - 03.2017
Bishop Challoner Catholic Secondary School
GCSEs
09.2012 - 06.2017
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