Chloe Jones
Solihull
Summary
A decade of experience in sales and client relations, 5 years specific to account management across key accounts worth £6-£24mil in the FMCG sector. I carry an impressive track record in maximizing client partnerships. Notable successes include significant client portfolio expansion and leading strategic sales initiatives that have directly driven revenue growth and market share. My analytical acumen and robust negotiation skills have been pivotal in fostering lasting customer relationships and surpassing business objectives.
Overview
9
9
years of professional experience
Work history
Customer Development Manager
Kenvue
01.2025 - 12.2025
- Spearheaded a complex outlier CPI valued at £1.5M across skincare, OTC, haircare, and suncare categories within the first three months of the role, while successfully landing £200K of NPD in skincare.
- Developed strategic solutions in multifaceted business environments, ensuring profitability and full alignment with category objectives.
- Rebuilt and strengthened retailer relationships previously strained by legacy challenges, restoring trust and fostering collaboration.
- Secured and implemented secondary space for premium product placement at Sainsbury's, including executing the first 'Aveeno Masterbrand' feature delivering over 200% uplift, achieved outside of supplier agreements to enhance visibility and drive incremental sales.
- Conducted comprehensive P&L modelling and mitigation planning, leveraging promotional analysis, EPOS data, and category insights to craft proposals projected to deliver up to 19% profit growth, addressing current Value Index challenges and paving the way for a 2026 supplier agreement.
Customer Business Manager
Kimberly-Clark
01.2023 - 12.2025
- Led efforts to nurture relationships with new Asda buying team, increased engagement by 30%
- Devised innovative cross-promotional strategies across Huggies portfolio that delivered an average of 19.7% volume growth YOY
- Re-negotiated customer terms in Q1 to deliver average of 12% NSV growth in YTG across Huggies portfolio and 20% NSV growth in baby wipes
- Collaborated with marketing departments to initiate and execute bespoke sales campaigns tailored to client objectives, achieving a 22% improvement in customer activation
- Presented in-depth analytical reports to stakeholders, highlighting trends and insights that informed strategic decisions
- Lead successful launch campaigns for new product lines, resulting in an average market share increase of 10% across Huggies wipes portfolio YOY
- Created joint strategy for Asda/KC led by consumer insights and to enable Huggies to land their mission of helping families navigate the unknowns of babyhood and Asda to bring brighter living to everyone, utilising KC charity connections with PANDAS Foundation
Customer Business Manager
Kimberly-Clark
09.2022 - 01.2023
- Versatility and high capacity demonstrated through triple hatting as CBM on Tesco and CAM on Morrisons & Co-op
- Responsible for launching Nat+E wipes in Tesco equating to Huggies share growth of 7%
- Strength in building rapport quickly with internal and external contacts, notable in protecting Nat+E launch in Tesco when issues occurred with supply
- Led Insights into Execution with 3 leading multinational customers, while ensuring CPI was landed effectively and on time across 4 retailers
Customer Account Manager
Kimberly-Clark
05.2021 - 09.2022
- Immediately analysed performance and identified a 30% gap to budget on Morrisons, proactively changed sales strategies, incorporating data-driven analysis and executed a successful commercial plan leading to 10% growth vs budget
- Spearheaded a cross-functional team to land Huggies wipes portfolio back in Co-op, aligning to Co-op's value strategy for consumers and resulting in a 135% in profitability
- Landed 40% distribution increase Huggies childcare portfolio in Co-op, leading to a 14.9% increase in profitability
- Strong analysis and celebrated internal collaboration to unlock tailored P&P strategies for Nisa and Co-op both of which recognised these strategies as being key drivers of success for them
- Implemented customer-focused solutions that improved customer satisfaction scores by 22%
Recruitment Manager
Robert Walters
Birmingham
06.2019 - 05.2021
- Responsible for expanding client portfolio by 50% within a single fiscal year
- Awarded annual 'Newcomer of the Year' by EMEA MD in 2019
- Achieved the biggest deal in 2020 at £35k after negotiating a 35% fee with new client, result of my business development
- Over 45% of placements were the result of repeat business and representative of successful account management
- Surpassed 4-month hourly rate target in the first month of the role, placing four candidates in interim finance positions despite it being the first time working in the finance market
- Negotiated most new business streams to be exclusive to RW
- Awarded 'Most Valued Player' 8/12 times in 2020
- Managed Interim & Permanent market, double hatting for a period of 8 months during covid
Recruitment Consultant
X4 Group
London
01.2017 - 05.2019
- Set up a new desk for X4, responsible for business development as the only permanent QS consultant for that region, equating to over 5000 managers added to the database
- Over 30% of placements were the result of repeat business, as well as all leads, clients and placements being individually generated
- Member of 'Team of the year', contributing to 300% of quarterly target and achieving the largest value permanent placement in 2018
- Placed senior candidates including Directors in multiple businesses within the UK's top construction firms including AMEY, VolkerRail, and Morrison Utility Services, all of which were new to X4
Education
Bachelor of Arts - Fine Art
University of the West of England
BristolSkills
- Sales strategies
- P&L Management
- Business Development
- Client Relationship Management
- Negotiation
- FMCG Industry Knowledge
- Data Analysis
Accomplishments
- Responsible for several accounts worth £6mil-£23.4mil across leading top-tier customers
- Orchestrated the launch of successful product lines in Tesco and Asda yielding an average market share increase of 10%
- Driving force behind relisting Huggies wipes in Co-op leading to 135% revenue growth
Timeline
Customer Development Manager
Kenvue
01.2025 - 12.2025
Customer Business Manager
Kimberly-Clark
01.2023 - 12.2025
Customer Business Manager
Kimberly-Clark
09.2022 - 01.2023
Customer Account Manager
Kimberly-Clark
05.2021 - 09.2022
Recruitment Manager
Robert Walters
06.2019 - 05.2021
Recruitment Consultant
X4 Group
01.2017 - 05.2019
Bachelor of Arts - Fine Art
University of the West of England