CHLOE JOHNSTON
Belfast,Antrim
Summary
Practical, highly skilled and experienced female Software Engineer, demonstrating out-of-the-box thinking and optimal problem solving. I display advanced skill in JavaScript, SQL and back-end development, aswell as creating user interfacing services and .Net solutions. I am eager to apply my current knowledge aswell as gain further hands on industry experience and produce new ways to optimize the output of great work.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Solutions Analyst
ICONI Software Belfast
Belfast, Antrim
2024.12 - Current
- Met defined SLAs to maintain service desk quality and performance.
- Managed service desk triages efficiently, ensuring prompt service to all users.
- Maintained close relationships with dedicated customers, provided monthly service review meetings and reports.
- Documented all incidents and solutions in the service desk system for transparent record keeping.
- Implemented new processes, improving overall efficiency with automatic replies and solutions.
- Managed and resolved IT service desk queries, contributing to excellent customer support.
- Enhanced operational efficiency with meticulous bug tracking and resolution.
- Worked closely with developers, aiding bug fixing process.
- Facilitated defect tracking by accurately logging identified bugs.
- Worked closely with customers to outline configuration requests and built new solutions based on those requirements
- Estimated costs of new systems, modifications and updates.
- Configured software setups, improving overall system functionality.
- Participated in cross-functional teams contributing valuable insights towards achieving project goals.
- Optimised data retrieval and reporting with high-performance SQL queries.
- Demonstrated proficiency in SQL, contributing directly to efficient database management and data manipulation.
University Placement
Moira Colonic Clinic
Belfast, Antrim
2023.01 - 2023.07
- I was placed with a client that needed a website to be created and deployed that would allow customers to book treatments via the site.
- Worked closely with the client to outline their objectives and requirements for the project, and maintained this contact with updates and Zoom presentations to show the evolution of the site.
- Created a website from scratch using WordPress and WIX as development platforms, incorporating CSS/HTML and JavaScript based functions and features.
- Worked on this project independently, although other classmates were tasked with the same project, the client ultimately chose my end design to deploy and I was awarded a cash prize.
- Stayed in contact with the client long after my placement had ended, providing insight into how to update parts of the site like message boards independently, and receiving great feedback on how the business has grown since the websites launch.
Supervisor
Oasis Retail services
Belfast, Antrim
2021.09 - 2023.01
- While studying my Foundation Degree part time, I also worked full time at an Oasis Amusements casino as a team supervisor.
- Increased team productivity through effective staff planning, coordination and task delegation, Maintained documents and records to comply with internal policies and external regulations, aswell as the handling of money in accordance with gambling laws.
- Counted large amounts of money daily and sorted it into specific storage containers including large safes. reporting the counting and handling of cash on administrative documents and filing the required paperwork.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently. Taking on the responsibility of team leader by handling and rectifying customer complaints while simultaneously managing staff morale and workloads.
Education
Bachelor of Science (Hons) - Software and Cloud Development with Data Science
Belfast Metropolitan College
Belfast, BFS 2023.09 - 2024.06
Foundation Degree in Science - Software Engineering
Ulster University
Belfast 2021.09 - 2023.07
A-Levels - English, Sociology, Digital Technology and Film
Belfast Metropolitan College
Belfast, BFS 2018.09 - 2020.07
GCSEs - Maths (B), English (B), English Literature(A), ICT(A), Double-Award Science (AA), History and Art
Belfast Model School For Girls
Belfast, BFS 2013.09 - 2018.07
Skills
- Visual Studio Code
- Git / Unix
- Python(Django)
- SQL, MySQL
- JavaScript (NodeJS ReactJS, JQuery), Net development
- Experience with a range of coding languages such as Python, R, Java and C#
- Experience utilising Virtual machines and Cloud Technologies such as Azure
- HTML5/CSS, Experience in Wix and Wordpress development using Bootstrap, HTML, CSS and Javascript
- Experience with various agile Methodologies, such as Scrum and DevOps Experience using SQL in Microsoft SQL Server
- API design knowledge
- E-commerce background
- Advanced problem solving skills
- Exceptional time management
- Information security awareness
- Customer relationship management systems
- GDPR compliance monitoring
LANGUAGES
English Native
Proficient (C2)
Irish
Elementary
REFERENCES
- Des, McCready, University Placement, des69ringo@yahoo.co.uk, 07561097603, Website Created for Client Link - https://www.moiracolonicclinic.com/
- Ciara, O'Hare, Manager at Oasis Retail, 07517590534
HOBBIES AND INTEREST
- Music and composition
- Physical hardware and the building of PC's
- Puzzle oriented games
- Digital Art
AWARDS, ACCOMPLISHMENTS, AND HONORS
- Class Representative of my University class of 30+ students 3 years in a row
- Multiple attendance awards at GCSE and A level.
Timeline
Solutions Analyst
ICONI Software Belfast
2024.12 - Current
Bachelor of Science (Hons) - Software and Cloud Development with Data Science
Belfast Metropolitan College
2023.09 - 2024.06
University Placement
Moira Colonic Clinic
2023.01 - 2023.07
Supervisor
Oasis Retail services
2021.09 - 2023.01
Foundation Degree in Science - Software Engineering
Ulster University
2021.09 - 2023.07
A-Levels - English, Sociology, Digital Technology and Film
Belfast Metropolitan College
2018.09 - 2020.07
GCSEs - Maths (B), English (B), English Literature(A), ICT(A), Double-Award Science (AA), History and Art
Belfast Model School For Girls
2013.09 - 2018.07