Summary
Overview
Work history
Education
Skills
Timeline
Generic

Chloe Hutchison

Arbroath

Summary

Supportive HR Assistant demonstrating skills in HR functions and best practices. Patient, responsive and helpful in dealing with employee needs. A strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Devoted to elevating employee retention and preserving company culture. With a passion for helping and supporting people, I am now looking to develop my current career within Human Resources.



Overview

11
11
years of professional experience

Work history

HR ASSISTANT

Cornerstone Care
01.2021 - Current
  • Organising the co-ordination of disciplinary and investigation activities, liaising with the line manager, employee and staff representatives
  • Assisted in supporting HR managers with projects and procedures with HR processes, e.g Probation review, capability, TUPE, and attendance management
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Built and cultivated lasting rapport with employees, peers and upper management.
  • Promoted positive company culture and values through training initiatives.
  • Communicated courteously, confidently and clearly at all levels across organisation.
  • Provided proactive, professional and efficient HR operational service.
  • Offered efficient query management, providing first-line advice to managers and employees and escalating issues to HR colleagues.
  • Conducted exit interviews and communicated key insights to Senior Leadership to focus on trends for leaving.

Corporate Services Specialist

Dundee City Council
Dundee
01.2021 - 11.2021
  • Communicated with customers politely, promptly and professionally.
  • Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
  • Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
  • Clarified complaints to fully understand customer issues.
  • Resolved complaints requiring escalation using advanced conflict management skills.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Customer Service Assistant

Tesco - Store
03.2020 - 02.2021
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

CUSTOMER SERVICE MANAGER

Tesco Engagement Centre
10.2012 - 01.2019
  • Investigate and evaluate complaints, responding quickly and ensuring staff made sound decisions
  • Handled customer escalations and acting manager in staff absence
  • Collaborated with other teams and stakeholders to achieve an end goal and supported new colleagues with onboarding.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Communicated courteously with customers by telephone and email.
  • Reviewed processes and practices regularly to achieve business goals.
  • Improved call metric standards to exceed performance KPI targets.

Education

Scottish Qualifications Certificate - Customer Service

SVQ Customer Service

2013

Skills

  • GDPR compliance
  • Exit interview protocol
  • Administrative support
  • Knowledge of HR policies
  • Excellent verbal and written communication
  • Team player
  • Accurate minute-keeping
  • Excellent Organisational Ability

Timeline

Corporate Services Specialist

Dundee City Council
01.2021 - 11.2021

HR ASSISTANT

Cornerstone Care
01.2021 - Current

Customer Service Assistant

Tesco - Store
03.2020 - 02.2021

CUSTOMER SERVICE MANAGER

Tesco Engagement Centre
10.2012 - 01.2019

Scottish Qualifications Certificate - Customer Service

SVQ Customer Service

Chloe Hutchison