Chloe Hutchison
Arbroath
Summary
Supportive HR Assistant demonstrating skills in HR functions and best practices. Patient, responsive and helpful in dealing with employee needs. A strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Devoted to elevating employee retention and preserving company culture. With a passion for helping and supporting people, I am now looking to develop my current career within Human Resources.
Overview
11
11
years of professional experience
Work history
HR ASSISTANT
Cornerstone Care
01.2021 - Current
- Organising the co-ordination of disciplinary and investigation activities, liaising with the line manager, employee and staff representatives
- Assisted in supporting HR managers with projects and procedures with HR processes, e.g Probation review, capability, TUPE, and attendance management
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Built and cultivated lasting rapport with employees, peers and upper management.
- Promoted positive company culture and values through training initiatives.
- Communicated courteously, confidently and clearly at all levels across organisation.
- Provided proactive, professional and efficient HR operational service.
- Offered efficient query management, providing first-line advice to managers and employees and escalating issues to HR colleagues.
- Conducted exit interviews and communicated key insights to Senior Leadership to focus on trends for leaving.
Corporate Services Specialist
Dundee City Council
Dundee
01.2021 - 11.2021
- Communicated with customers politely, promptly and professionally.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
- Clarified complaints to fully understand customer issues.
- Resolved complaints requiring escalation using advanced conflict management skills.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Customer Service Assistant
Tesco - Store
03.2020 - 02.2021
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
CUSTOMER SERVICE MANAGER
Tesco Engagement Centre
10.2012 - 01.2019
- Investigate and evaluate complaints, responding quickly and ensuring staff made sound decisions
- Handled customer escalations and acting manager in staff absence
- Collaborated with other teams and stakeholders to achieve an end goal and supported new colleagues with onboarding.
- Took ownership of escalated customer issues and followed through to resolution.
- Communicated courteously with customers by telephone and email.
- Reviewed processes and practices regularly to achieve business goals.
- Improved call metric standards to exceed performance KPI targets.
Education
Scottish Qualifications Certificate - Customer Service
SVQ Customer Service
2013
Skills
- GDPR compliance
- Exit interview protocol
- Administrative support
- Knowledge of HR policies
- Excellent verbal and written communication
- Team player
- Accurate minute-keeping
- Excellent Organisational Ability
Timeline
Corporate Services Specialist
Dundee City Council
01.2021 - 11.2021
HR ASSISTANT
Cornerstone Care
01.2021 - Current
Customer Service Assistant
Tesco - Store
03.2020 - 02.2021
CUSTOMER SERVICE MANAGER
Tesco Engagement Centre
10.2012 - 01.2019
Scottish Qualifications Certificate - Customer Service
SVQ Customer Service
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