Chloe Houghton
Manchester
Summary
Dynamic professional with a strong background in effective delegation, decision making, and email management. Demonstrates exceptional creative problem solving and proactive initiative, fostering relationship-building and accurate sales forecasting. Committed to leveraging these skills to drive organisational success and achieve career growth in a challenging environment.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Catering Assistant
Constellation
Sheffield
06.2024 - 01.2025
- Company Overview: a catering company renowned for its services at various events across the UK, with a primary focus on Sheffield United. I was employed by Constellation, a catering company renowned for its services at various events across the UK, with a primary focus on Sheffield United. My role revolves around catering for Sheffield United's events, particularly during games, where my responsibilities vary depending on staffing levels and specific assignments
- Working at Constellation can be highly demanding and fast-paced due to the large crowds it attracts
- One notable area I have worked in is the 1889 suite, frequented by VIPs and players' families. In this environment, maintaining impeccable uniform standards and displaying professional manners are paramount
- Regardless of the individuals I interact with, my professionalism remains unwavering
- In addition to serving in prestigious areas like the 1889 suite, I have also worked at bars and kiosks, where the atmosphere becomes more lively, especially among passionate Sheffield United fans. In these roles, I have learned to thrive under pressure, handling high-pressure situations and anticipating various scenarios to ensure smooth operations
- My experience at Constellation has equipped me with the ability to adapt to dynamic environments and deliver exceptional service regardless of the challenges presented
- I take pride in my professionalism and dedication to providing an outstanding experience for customers, no matter the circumstances
Customer service representative
Homesmart Online
01.2024 - 01.2025
- Company Overview: an online, e-commerce business which specializes in the distribution of hardware products
- I am currently working for Homesmart Online
- During this job I have been trusted with a number of jobs, starting small and progressing into much more
- At this moment in time I am focusing on the customer service side of Homesmart. This entails me to communicate with our customers via email and telephone to answer any queries which they may have. This has led me to develop good communication skills and also improve the formal communication which I already had
- It has shown me how to help customers with ease and find multiple ways to improve their experience with us in a much more efficient way
- As well as this I have also developed more communication skills from speaking to our suppliers and placing purchase orders
- This has given me an opening on what it is like to speak and negotiate with our suppliers in order to reach the best outcome in terms of price. In addition, this has helped me to take on further roles regarding purchase orders
- This means that I would create a purchase order and then contact our supplier to get a quote and compare our current prices to their prices and if they are different then I would need to update our prices so that they match. By doing so it gave us a much more accurate profit margin
- Other tasks which I have been entrusted with are things such as arranging meetings, interviews and creating presentations. I have had to use my innovative skills to develop and present my presentations in order to show my colleagues and authority figures why we should purchase certain products and what the benefits would be
Administrational Assistant, Client Renewals
Altus Group Ltd
Manchester
06.2022 - 09.2022
- During the summer period, I joined Altus Group through a referral from my father, who was employed at Altus
- This opportunity allowed me to gain insight into various aspects of surveying, sparking my interest in the administrative field
- I was tasked with organizing and filing information, utilizing spreadsheets and manual methods as required
- Additionally, I managed the creation, distribution, and retrieval of contracts from clients ensuring that they were crafted carefully with the appropriate information and following up with emails if they had not been retrieved
- Working within this environment, I cultivated excellent team-working and interpersonal skills, as I collaborated closely with a supportive team throughout my time at Altus Group
Café Assistant
Hoopers Department Store
Wilmslow
06.2022 - 09.2022
- I was employed at Hoopers Café in 2022
- This marked my initial venture into the workforce, offering me opportunities to develop and refine valuable skills
- During my tenure, I acquired proficiency in customer service, including order-taking, processing payments, and preparing beverages to meet customer preferences
- Additionally, I undertook responsibilities such as delivering food and table maintenance, ensuring customer satisfaction with the overall service experience
- At times, I also assisted in kitchen duties as a pot washer, particularly during peak periods when the kitchen was bustling and required additional support. By doing so it enabled me to gain an insight into how to manage my workload in a fast-paced environment
Education
High School -
Wilmslow High School
01.2017 - 01.2022
A-Level - Business Studies
Thomas Rotherham College
10.2022 - 05.2024
Skills
- Effective delegation
- Decision making
- Email management
- Creative problem solving
- Proactive initiative
- Relationship-building
- Sales forecasting
Custom
- Rachel Juniper, Manager, Altus Group Ltd, 9th Floor Oakland House, Manchester, UK, M16 0PQ
- Ryan, Tutor, Thomas Rotherham College, Moorgate Rd, Rotherham, UK, S60 2BE
Affiliations
- crocheting, gym and dining out
Timeline
Catering Assistant
Constellation
06.2024 - 01.2025
Customer service representative
Homesmart Online
01.2024 - 01.2025
A-Level - Business Studies
Thomas Rotherham College
10.2022 - 05.2024
Administrational Assistant, Client Renewals
Altus Group Ltd
06.2022 - 09.2022
Café Assistant
Hoopers Department Store
06.2022 - 09.2022
High School -
Wilmslow High School
01.2017 - 01.2022
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