Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Chloe Harrison

Neath

Summary

Professional with strong expertise in schedule management, project delegation, and staff training. Demonstrated success in motivating teams and optimizing store operations while ensuring compliance with health and safety regulations. Experienced in back-of-house functions, team development, and implementing strategies for continuous improvement. Proficient in cash handling, business administration, and audit processes, with a commitment to maintaining high store standards and fostering employee growth.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work history

Cluster Branch Assistant

Ramsdens
Neath, Neath Port Talbot
01.2024 - Current
  • Coordinated with other branches for seamless inter-branch transactions.
  • Helped maintain a clean and organised working environment for optimal efficiency.
  • Performed end-of-day reconciliation to ensure financial integrity of the branch.
  • Maintained confidentiality regarding sensitive customer information and transactions.
  • Fostered positive relationships with customers, contributing to increased brand loyalty.
  • Ensured compliance to company policies, maintaining professional standards at all times.
  • Supported Branch Manager in administrative tasks, freeing up time for strategic decision-making.
  • Handled cash transactions accurately, minimising discrepancies.
  • Maintained accurate records and documentation, resulting in zero audit findings in internal and external audits.
  • Processed account deposits, withdrawals and updates to meet customer needs.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Sourced and ordered office supplies within allocated budget.

Shift Manager

McDonald's
Swansea, City and County of Swansea
04.2018 - 07.2023
  • Successfully managed up to 30 employees per shift by monitoring workload, assessing performance, and assigning duties.
  • Mentored and supported new employees to maximise team performance.
  • Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Briefed teams on daily operational reuqiremtns, motivating and incentivising staff to work tirelessly to achieve them.
  • Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
  • Identified and solved root cause of customer concerns and sustained solutions to eliminate repeat issues.
  • Completed opening checklists to create pristine service areas.
  • Used coaching and mentoring talents to develop junior staff members, increasing competent, confident team performance.
  • Enforced compliance with food hygiene regulations, upheld high quality standards..
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Estimated costs, generated reports, and maintained detailed records.

Student Ambassador

University of Wales Trinity Saint David
Carmarthen, Carmarthenshire
09.2018 - 05.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Mentored and supported new employees to maximise team performance.
  • Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
  • Increased team productivity through ongoing motivation and implementing incentives.
  • Contributed to improvement of working procedures to give best productivity results

Waitress

TBones
Neath , Neath Port Talbot
04.2016 - 04.2018
  • Managed table settings to optimise dining experience.
  • Ensured seamless operations by overseeing reservations system.
  • Collaborated with kitchen staff to guarantee order accuracy.
  • Accommodated special events by delivering tailored services for parties.
  • Enhanced guest satisfaction through prompt and attentive service.
  • Maintained cleanliness and compliance with health regulations in dining area.
  • Assisted in training new waitstaff members to improve team efficiency.
  • Kept dining area organised for customer comfort.

Education

A-Levels - Dance

NPTC Group of Colleges
Neath
09.2016 - 07.2018

Diploma of Higher Education - Dance

NPTC Group of Colleges
Neath
09.2016 - 07.2018

A-Levels - Advanced Skills Challenge Certificate

NPTC Group of Colleges
Neath
09.2016 - 07.2018

Bachelor of Arts - Dance

University of Wales Trinity Saint David
Carmarthen
09.2019 - 06.2022

Skills

  • Schedule oversight
  • Project and task delegation
  • Training and mentoring
  • Staff motivation
  • Store management
  • Back-of-house operations
  • Team development
  • Opening and closing procedures
  • Health and safety compliance
  • Quality assurance standards
  • Continuous improvement
  • Workforce training and development
  • Confident
  • Polite
  • Sincere
  • Maintaining store standards
  • Cash handling
  • Business administration
  • Currency tills operation
  • Audit procedures

Affiliations

  • Dance
  • Paddle Boarding

References

References available upon request.

Timeline

Cluster Branch Assistant

Ramsdens
01.2024 - Current

Bachelor of Arts - Dance

University of Wales Trinity Saint David
09.2019 - 06.2022

Student Ambassador

University of Wales Trinity Saint David
09.2018 - 05.2022

Shift Manager

McDonald's
04.2018 - 07.2023

A-Levels - Dance

NPTC Group of Colleges
09.2016 - 07.2018

Diploma of Higher Education - Dance

NPTC Group of Colleges
09.2016 - 07.2018

A-Levels - Advanced Skills Challenge Certificate

NPTC Group of Colleges
09.2016 - 07.2018

Waitress

TBones
04.2016 - 04.2018

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Chloe Harrison