Chloe Harris
Northamptonshire,Northampton
Summary
Flexible Health Care Assistant with 5-6 years of experience. Improves health outcomes and quality of life through meticulous service provision. Delivers attentive and compassionate care. Skilled in phlebotomy and ECGs. Committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes. Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Demonstrated record of accomplishment in proposing, outlining and writing engaging, fresh content. Logical and methodical with creative eye for details and diligence in producing exceptional work. Well-versed in building interest in readers, marketing writing, and critically approaching problems.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Health Care Assistant/Apprentice Student Nurse
Northampton General Hospital
Northampton, Northamptonshire
01.2018 - Current
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Safely escorted patients during medical appointments and hospital visits.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Administered blood tests and blood pressure checks.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Supported clinical staff to complete health assessments.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Worked closely with nurses to maintain high levels of communication.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Maintained confidentiality and compliance standards for optimised patient care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Submitted reports to manager regarding status of client.
- Monitored client health conditions and reported immediate issues to manager.
- Reported accidents, risks and incidents in line with set procedures.
- Planned and delivered evidence-based care tailored to patients' needs.
- Administered oxygen and medication to achieve optimum health outcomes.
- Monitored and maintained catheters, IVs and bandages.
- Proactively applied safeguarding principles to maximise patient safety.
- Cooperated with multidisciplinary teams to deliver health care plans.
- Gained understanding of health inequalities affecting disadvantaged and vulnerable people.
- Collaborated with staff members to facilitate quality care, increasing patient satisfaction.
- Worked with family and carers to understand and assess patients' health needs.
- Completed shifts alongside university-based learning.
- Reviewed charts, doctor notes and test results and registered data on computer system.
- Used stethoscope to examine heart and lungs and determine abnormalities.
- Cleaned and treated patient wounds with guidance from head nurse.
- Responded to audible and visual cardiac alarms and managed needs of patients.
- Performed physical assessment by measuring blood pressure, pulse rate and oxygen level.
Waitress
the church resturant
Northampton, Northamptonshire
08.2016 - 01.2018
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Arranged tables and set up linens and silverware in preparation for guests.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained bar stocks, replenishing daily as necessary.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Informed kitchen staff regarding order and requirements.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Refused drinks service to guests without appropriate proof of age.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
Coffee Barista/customer service desk
Dunelm
Northampton, Northamptonshire
10.2015 - 08.2016
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Updated job knowledge by reading coffee trade publications and participating in educational opportunities.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Completed successful cash audits, correctly balancing till drawers and readying deposits for banking.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Reported incidents, risks and hazards by following set procedures.
- Assisted sales team with technical presentations and aftersales support.
- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
- Recommended and implemented configuration changes and system additions to optimise performance.
- Provided technical support throughout development phases of new products.
- Created assessment reports of equipment issues and resolutions using operational data.
- Gathered business requirements from clients, performing detailed data analyses to document requirements.
- Researched and investigated client complaints to make recommendations and action plans.
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
- Collaborated with team members in virtual environments to optimise field experience and development capabilities.
- Solved interruptions in machines and equipment through collaborations with internal and external third parties.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Waitress
billing aquadrome
Northampton, Northamptonshire
08.2014 - 07.2015
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
Education
Bachelor of Science - Nursing
The Open University
Milton Keynes 09.2019 - 03.2022
GCSEs -
Abbeyfield School
Northampton 09.2011 - 06.2016
Skills
- Exceptional communicator
- Elderly care
- Health assessment and monitoring
- Compassionate care giver
- Medication administration
- Care plan management
- Social care
- Care management
- Nursing care
- Personal care
- Safeguarding knowledge
- Organisational standards
- Documentation development
Timeline
Bachelor of Science - Nursing
The Open University
09.2019 - 03.2022
Health Care Assistant/Apprentice Student Nurse
Northampton General Hospital
01.2018 - Current
Waitress
the church resturant
08.2016 - 01.2018
Coffee Barista/customer service desk
Dunelm
10.2015 - 08.2016
Waitress
billing aquadrome
08.2014 - 07.2015
GCSEs -
Abbeyfield School
09.2011 - 06.2016
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