Chloe Hall
Shift leader at Costa Coffee
Wolverhampton
Summary
A Motivated, reliable and professional individual with over three years of experience in team leadership and customer- facing roles within fast-paced environment. Known for strong communication, problem- solving, and time management skills, as well as the ability to lead a team and deliver excellent service under pressure. Now seeking to bring these transferable skills into a new industry, where I can grow professionally.
Overview
5
5
years of professional experience
Work History
Shift leader
Costa Coffee
Wolverhampton
09.2022 - Current
- Trained and mentored new employees to maximise team performance.
- Handled cashing up procedures, identifying and resolving differences between accounting information and cash drawer.
- Took control in regular stocktakes to ensure accurate inventory control.
- Generated staff rotas in line with budgeted hours, strategically deploying team members to optimise productivity and workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Manage daily store operations including opening/ closing procedures, cash handling, stock management, and health and safety compliance.
- Lead and motivated a team to deliver exceptional customer service during busy shifts.
- Delegated tasks effectively for smooth store operations.
- Resolved customer queries and complaints efficiently, maintaining a positive brand experience
Accounts Administrator
AGB Removals and Storage Limited
Wolverhampton
08.2020 - 09.2022
- Used KashFlow to maintain company accounts
- Conducted bank reconciliations regularly to keep accounts balanced.
- Shadowed senior staff to learn key accounting principles and processes.
- Interacting with customers professionally by phone, email and in person to deliver accurate service information.
- Managed office supply and ordering additional supplies to meet staff needs.
- Chased overdue invoices by liaising directly with clients.
Education
A-Levels - Photography
City of Wolverhampton College
Wolverhampton 09.2020 - 07.2022
GCSEs -
Wednesfield High Specialist Engineering Academy
Wolverhampton 09.2015 - 07.2020
Skills
Staff Training and Development
Delegation and Supervision
Handling Complaints Professionally
Customer Engagement and Relationship Building
Multitasking Under Pressure
Prioritising Tasks Effectively
Admin and Record Keeping
Initiative and Self- Motivation
Attention to Detail
Timeline
Shift leader
Costa Coffee
09.2022 - Current
Accounts Administrator
AGB Removals and Storage Limited
08.2020 - 09.2022
A-Levels - Photography
City of Wolverhampton College
09.2020 - 07.2022
GCSEs -
Wednesfield High Specialist Engineering Academy
09.2015 - 07.2020