Chloe Hall
Aylesbury,Buckinghamshire
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Housekeeping Cleaner
Prestige Domestic Cleaning
Aylesbury, Buckinghamshire
02.2023 - Current
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Maintained flexible working patterns to best suit evolving customer needs.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Delivered faultless cleanliness standards and exceptional guest care.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
Housekeeping Cleaner
Hinwick House
Wellingborough, Northamptonshire
05.2022 - Current
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Maintained flexible working patterns to best suit evolving customer needs.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Delivered faultless cleanliness standards and exceptional guest care.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Provided high-quality cleaning services on 25 rooms daily, working efficiently to meet timeframe demands.
- Communicated with other staff to determine best use of resources and guest care.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
Sales Assistant
Mon platin Beauty
Work from Home, Buckinghamshire
10.2021 - 04.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Collaborated with sales managers to meet target quotas.
- Helped resolve client problems quickly with superior customer service.
- Used consultative sales approach to understand and meet customer needs.
- Set up appointments with potential and current customers to discuss new products and services.
- Responded to telephone and in-person requests for information.
Sales Advisor
Three UK
Aylesbury, Buckinghamshire
12.2016 - 08.2017
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Retained customers by building rapport and delivering tailored product recommendations.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Accepted card, cash and cheque payments in POS register system.
- Demonstrated product usage and features to customers.
- Totalled bills using maths skills and maintained accurate till count.
- Boosted product sales by offering selection guidance to customers.
- Prepared invoices for customers with large orders or special sales types.
- Organised displays to promote inventory and encourage customer purchases.
Education
NVQ Level 2 - Business
Aylesbury College
Aylesbury 09.2016 - 07.2017
NVQ Level 1 - Business
Aylesbury College
Aylesbury 09.2015 - 07.2016
GCSEs - Maths
The Cottesloe School
Leighton BuzzardGCSEs - English/ English Literature
The Cottesloe School
Leighton BuzzardGCSEs - Business Studies
The Cottesloe School
Leighton BuzzardGCSEs - Law
The Cottesloe School
Leighton BuzzardGCSEs - Science
The Cottesloe School
Leighton BuzzardSkills
- Domestic cleaning expertise
- Attention to detail
- Cleaning materials knowledge
- Self-motivated
- Deadline driven
- Deep-clean techniques
- Cash handling
- Organised and efficient
- Hospitality background
- Self-directed
- Customer-orientated
- Teamwork and collaboration
- Product knowledge
- Retail marketing
- Records management
- Customer relations
- Scheduling understanding
- Problem solving strength
- Order processing
- Sales strategies
- Client service
- Face-to-face selling
- Interpersonal communication skills
- Customer service
- Sales expertise
- Network development
- Customer complaint management
- Customer service experience
- Returns and refunds
- Product training
- Active selling
- Sales negotiating
- Telesales techniques
- Microsoft Office
- Complaint handling
- Exceptional communication
- Cash and card processing
- Fashion knowledge
- Creative problem solving
- Complaint resolution
- Administrative support
- Problem solver
- Customer service expert
- Customer sales support
- Relationship-building
Timeline
Housekeeping Cleaner
Prestige Domestic Cleaning
02.2023 - Current
Housekeeping Cleaner
Hinwick House
05.2022 - Current
Sales Assistant
Mon platin Beauty
10.2021 - 04.2022
Sales Advisor
Three UK
12.2016 - 08.2017
NVQ Level 2 - Business
Aylesbury College
09.2016 - 07.2017
NVQ Level 1 - Business
Aylesbury College
09.2015 - 07.2016
GCSEs - Maths
The Cottesloe School
GCSEs - English/ English Literature
The Cottesloe School
GCSEs - Business Studies
The Cottesloe School
GCSEs - Law
The Cottesloe School
GCSEs - Science
The Cottesloe School
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