Chloe Grayling

Event Operations Executive at Event Travel Ltd.

• Assist with the planning and implementation of a variety of event types including concerts.
• Answer calls promptly resolving or escalating issues to maintain client satisfaction.
• Develop, recommend and implement strategies to improve employee work quality and speed.
• Handle complaints with calm and diplomatic manner, organising refunds or replacements as required.
• Provide professional customer service, offering can-do attitude to all requests.

• Working with students with special educational needs within lessons
• Also providing hand-writing and fluency skills interventions.

• Front Of House at The Sussex Ox, Polegate, Worked to support other restaurant staff to ensure the highest level of service as a dedicated waitress.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

• Educated children ages 3-16 in a group setting, focusing on proper technique, and prompting swimmer safety.
• Prepared lesson plans and comprehensive work schemes in alignment with Learn to Swim Programme requirements.
• Followed all child safety measures related to pool and water hazards.
• Utilised practised teaching techniques to build student confidence and enjoyment.

• Utilised excellent surveillance skills, whilst maintaining swimmer safety.
• Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
• Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
• Offered flexible schedule from early starts to weekend shifts.
• Collaborated with team to achieve full pool coverage and cleaning procedures.

• Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
• Supervised students to maintain adherence with health and safety requirements.

English Literature (C), Music, International Events Management