Chloe Gilroy
Frome
Summary
Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
2025
2025
years of professional experience
Work History
Work Experience
IG Sports Coaching
- Assisting and helping to deliver sports lessons to primary school children including lunch, after school and summer clubs
Work Experience
Fit Smart Personal Training
- Assisting to set up and deliver weekly bootcamp sessions with personal trainer
Project Support Officer
Scottish and Southern Electricity Networks
04.2023 - Current
- Managing a shared inbox where most questions and queries come into also requests from our PMs
- Running the jobs complete report to find all jobs that were completed in the previous week to create folders to collate all completion docs ready for a green label upload
- Uploading green labels which includes using RRD, PROMIS and SharePoint and preparing the job for closure once the green label has been completed
- Raising POs for our PMs which then get added to PowerApps for our contractors to see to start works
- Also, to order socks for jobs e.g., locks and labels, LCUs and for our contracted wayleaves teams
- Receipting POs once notified by our contractors and/ or receiving an invoice from the company themselves through iBuy
- Increasing or reducing POs also due to RPI increases/reductions or not needing full funds on the job
- I run the new job reports picking up any new paid jobs and assigning them to the correct PM for the region
- Sending out BCAs to the customers, checking over the agreement that all information is correct and then also handing over to the PM once signed to countersign and return
- I process job cancellations once we have a request from the PM of the job, setting it ready for cancellation and then sending the information to the correct cancellation team
- I also helping in making/ managing trackers for lots of different sections i.e., GL backlog, rejections, LCD, reinforcement, holiday, outstanding GLs to help manage and keep track of our work
- I run finance reports to ensure the jobs going ahead in the coming week are all paid, and no outstanding monies are owed on the job before works commence
- I also raise MPANs for our new supply jobs
- I work closely with our PMs, ICP’s and contractors to make sure all information is collected and ready ASAP for the jobs to go ahead
Customer Service Advisor - Minor Connections
SSEN
06.2022 - 04.2023
- Uploading green labels which includes using RRD, PROMIS and SIMS also preparing the jobs for closure once they have had their green label assigned
- Upload job packs to SharePoint once the green labels are on the system
- Making and managing parking bay suspensions for Ridgeway and Thames valley regions both online and call payments communicating with many different councils around these areas
- Making touch point calls (24 hours and 5 days) with customers to ensure they have carried out all instructions on their quotes, plans and design documents to ensure their works will be carried out with no delay, it’s a safe place for our workers to go and so that they don’t have to pay any extra fees from aborting jobs
- I run work scheduling reports and make trackers for Project managers enabling myself to keep on track of calls and works due to be started or finished and making notes of enquiries and issues on jobs
- Post calls- making sure our customers had the best experience with our process and picking up any issues or complaints that may have occurred during the process
- General enquires and queries any customers may have
- I work closely with project managers to ensure all their jobs will go ahead, creating MPAN numbers, utilities, and making road closures/ parking bay suspensions
- I also help to cover service alterations meaning I will send out quote packs to the quoters, receive and send out quotes to customers also create LV & HV plans via EO
Sports Coach
IG Sports Coaching
09.2019 - 06.2022
- Planning after school clubs and PE sessions
- Running PE lessons, lunchtime, and breakfast clubs, throughout many different schools
- Helping to run events such as sports days and swimming galas
- Running summer and holiday camps with a variety of different sports and activities involved
- Emailing customers and booking required sessions into our schedule
- Dealing with the needs of our customers - pupils/teachers/parents
- Carrying out 1 to 1 sessions with pupils, looking at their individual needs and tailoring sessions to suit their individual requirements
- Solving problems as they arise during lessons and clubs that I am running
- Running the company social media platforms
Retail Assistant
Longleat
06.2018 - 09.2018
- Serving customers with their purchases at the till
- Helping customers around the shop to find things and give advice and directions
- Stacking shelves to keep stock levels high, stock pricing and organising in the warehouse
- Running a mobile kiosk individually at one of the attractions
Waitress
The Fox
06.2017 - 09.2017
- Taking and processing food and drink orders
- Serving members of the public, ensuring they have all that they require throughout their meal
- Cleaning tables and the restaurant when finished
Education
Level 3 NVQ diploma - supporting the delivery of physical education and school sport
Weston College
01.2020
BTEC Level 3 90 Credit Diploma - sports performance and excellence
SGS College
01.2019
GCSE’s achieved - Maths - Grade 6, English Literature – Grade 5, English Language – Grade 5, PE – B, Science – B, Additional Science – B, Geography – B, Photography – A, Food Tech – B
Frome Community College
08.2017
Skills
- Teamwork
- Flexibility
- Communication
- Politeness
- Friendliness
- Approachability
- Work Ethic
- High Standards
- Helpfulness
- Advice Giving
- Organisation
- Punctuality
- Sense of Humour
- File Organisation
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Willingness to Learn
- Leadership
- Ability to Work Under Pressure
- Full UK Driving Licence
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Team collaboration
- Attention to detail
Hobbies and Interests
- Playing football since age 6
- Representing school, county, and college teams
- Playing for various women's football clubs
- Currently playing for AFC Bournemouth Women
Personal Information
- Date of Birth: 02/18/01
- Driving License: Full UK Driving Licence
Timeline
Project Support Officer
Scottish and Southern Electricity Networks
04.2023 - Current
Customer Service Advisor - Minor Connections
SSEN
06.2022 - 04.2023
Sports Coach
IG Sports Coaching
09.2019 - 06.2022
Retail Assistant
Longleat
06.2018 - 09.2018
Waitress
The Fox
06.2017 - 09.2017
BTEC Level 3 90 Credit Diploma - sports performance and excellence
SGS College
GCSE’s achieved - Maths - Grade 6, English Literature – Grade 5, English Language – Grade 5, PE – B, Science – B, Additional Science – B, Geography – B, Photography – A, Food Tech – B
Frome Community College
Work Experience
IG Sports Coaching
Work Experience
Fit Smart Personal Training
Level 3 NVQ diploma - supporting the delivery of physical education and school sport
Weston College
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