Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
RegisteredNurse

Chloe Gaymer

Dartford,Kent

Summary

I am an honest, hard-working, dedicated young person who is always open to new challenges. I find great satisfaction in helping others and providing excellent levels of service. Having worked in a variety of customer-facing roles including hairdressing, retail, and customer services, I have developed many useful skills including the ability to communicate at all levels, adjust to change, work to tight deadlines, and work well under pressure. I am actively seeking employment. I am a flexible individual with excellent reporting and problem-solving skills. Builds rapport and trust through empathy, active listening, and patient-centered planning. Confident communicator with proven organisation and time-management abilities.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Occupational Therapy Assistant

NHS Kent and Medway Partnership Trust
Dartford, Kent
02.2024 - Current
  • Worked individually with service users and assisted delivery of group interventions to achieve positive therapeutic engagement with the service users.
  • Complied with best clinical practice and data confidentiality protocols.
  • Communicated with professionals across different disciplines to coordinate treatments and provide continuity of care.
  • Supported Occupational Therapists in service user assessments, updates, and reviews in an acute mental health hospital setting.
  • Upheld strict confidentiality standards and worked with discretion at all times.
  • Tailored patient-centered plans to help patients achieve health-related goals.
  • Advocated for patients and supported them through their admission and any meetings they requested additional support for, always ensuring I made that option available.
  • Adhered to healthcare legislation to maintain consistency and a high standard of care across services.
  • Managing the recruitment process of new employees
  • Managed and created the weekly allocation to ensure the smooth running of the OT service and fairly distributed workload for all staff.
  • Ordered any equipment and items OT staff needed in order to provide the best therapeutic engagements.

Ward clerk

NHS Kent and Medway Partnership Trust
Dartford, Kent
03.2021 - 02.2022
  • Supported staff with administrative needs for photocopying, scanning, uploading, and filing.
  • Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
  • Arranged filing systems for easy use and retrieval by ward staff.
  • Responded promptly to phone and email inquiries.
  • Handled incoming calls for staff, answering questions, directing calls, and documenting messages.
  • Answered in-person and telephone queries, directing complex requests to appropriate staff members or departments.
  • Worked with colleagues to streamline administrative processes and improve workflow.
  • Collected and entered clinical records onto a secure online database known as RiO.
  • Used initiative to work autonomously and complete clerical tasks ahead of strict deadlines.
  • Attended and minuted meetings when required.

Hairdressing Apprentice

Rush Hair Salon
Sevenoaks, Kent
01.2020 - 05.2020
  • I attended Rush hair Salon Sevenoaks as an apprentice to obtain my NVQ level 3 in Hairdressing and further enhance my customer service skills (Due to the current Covid 19 pandemic, this was postponed and therefore it was unlikely I would be able to qualify until September 2021).
  • Maintained spotlessly clean salon workstations and tools.
  • Cleaned and sterilised tools and equipment used in hairstyling services.
  • Carried out shampooing and deep-conditioning treatments, providing thorough service and friendly conversation throughout.
  • Attended in-salon training sessions, assessments and reviews.
  • Welcomed clients and visitors to the salon, providing refreshments and magazines for optimum comfort.
  • Provided regular refreshments and snacks for continued customer satisfaction.
  • Helped salon processes run smoothly through effective appointment allocation.
  • In house training - training weekly on various colour/cutting techniques to further my skills and understand more about the hairdressing industry

Customer Service Advisor

TFG Logistics (Hobbs)
Rochester, Medway
03.2019 - 12.2019
  • During my time at TFG, I took great pride in directly resolving issues and handling customer queries in a fast paced environment that enabled me to take my own initiative and organise my workload accordingly to ensure customer satisfaction while exceeding work expectations.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Recorded and processed customer data accurately.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Escalated complex issues in line with internal best practices for swift resolution.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • I was trained to use internal systems such a CIMMS, Gnatta, Salesforce, Zendesk, One Stock and Cybersource.
  • I was very proud that due to my organisation, efficiency and level of customer service I was able to handle all customer queries to a very high standard, resulting in very few escalations.

Salon Assistant

Not Another Salon
Brick Lane, London
10.2017 - 03.2019
  • Front of House - trained in Salon IQ, processing clients' payments, booking appointments over the phone/online, responding to customer queries, ensuring salon columns were running smoothly.
  • Social Media Management - actively responding to followers messages/comments over various Social platforms.
  • I endeavoured to further my knowledge of the hair industry and learn alternative methods of colouring and cutting with a globally recognised company while also getting first hand experience working on reception and social media management.
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
  • Helped prepare clients for requested hair services.
  • Prepared and mixed colour formulas for clients' hair.
  • Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
  • Attended regular training to improve knowledge and capabilities in cutting, colouring and styling.
  • Replenished salon supplies and retail ranges with excellent merchandising skills.

Senior Sales Advisor/Supervisor

Paperchase
Bromley, City of London
11.2014 - 06.2017
  • I started off as a Christmas temp and from there I climbed the ladder to become a supervisor within my first full year.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Led a successful team of 4 sales advisors.
  • Maintained store standards to uphold clean, professional appearances.
  • Signed customers up to brand loyalty schemes, increasing repeat store spending.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.

Education

NVQ Level 2 - Hairdressing

London Hair and Beauty Institute
Angel, London
01.2016 - 05.2017

GCSEs 9 A* to C including English and Maths -

Beaverwood School for Girls
Chislehurst, Kent
09.2009 - 06.2012

Skills

  • Good Team Member
  • Keen and Quick to learn
  • Excellent Customer service skills
  • Works well under pressure
  • Bilingual(fluent in English and Greek)
  • Experienced with Microsoft packages: Word, Excel (Basic) Powerpoint
  • Experienced using the following systems: CIMMS, Salesforce, One Stock and Cybersource
  • Retail Experience
  • Therapeutic care
  • Patient rapport building
  • Activities of Daily Living (ADL) assistance
  • PSS training


Languages

English
Native
Greek
Fluent

Affiliations

  • Crochet
  • Volunteering with animals
  • Walking my dog Valkyrie
  • Gaming
  • Travelling
  • Currently learning British Sign Language

References

References available upon request.

Timeline

Occupational Therapy Assistant

NHS Kent and Medway Partnership Trust
02.2024 - Current

Ward clerk

NHS Kent and Medway Partnership Trust
03.2021 - 02.2022

Hairdressing Apprentice

Rush Hair Salon
01.2020 - 05.2020

Customer Service Advisor

TFG Logistics (Hobbs)
03.2019 - 12.2019

Salon Assistant

Not Another Salon
10.2017 - 03.2019

NVQ Level 2 - Hairdressing

London Hair and Beauty Institute
01.2016 - 05.2017

Senior Sales Advisor/Supervisor

Paperchase
11.2014 - 06.2017

GCSEs 9 A* to C including English and Maths -

Beaverwood School for Girls
09.2009 - 06.2012

Similar Profiles

Create profile
Chloe Gaymer