Chloe Farley
Burghfield,Reading
Summary
Motivated individual with experience in working to tight deadlines in a fast paced environment. Highly skilled in advanced Excel, ensuring efficient multitasking and seamless management of tasks.
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, confident and hardworking team player.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Eco Account Manager
Anesco
Reading, Berkshire
2019.03 - Current
- Worked closely with the manager to develop reports analysing outstanding remediations with clients and supply chain monitoring their retention and risk.
- Produced and distributed weekly “contracted vs delivered” reports to the Head of Department and sales team, providing clear insight into delivery performance against utility agreements.
- Quality control checks with sensitive data sharing in compliance with GDPR.
- Delivered completed project submissions to clients while adhering to monthly contractual deadlines.
- Resolving outstanding issues within a quick timeline due to strict deadlines and working to contractual KPI's.
- Liaise with clients and the supply chain to ensure swift resolutions on any required remediations, enhancing operational efficiency.
- Collaborated with sales team to achieve delivery, quick turnaround on projects, keeping quality at the forefront.
- Coordinated with finance department to manage account finances efficiently ensuring client accounts are up to date, with projects paid on time per contract.
Eco Administrator
Anesco
Reading, Berkshire
2016.10 - 2019.03
- Processed and reviewed documentation to ensure compliance with company standards and readiness for submission to utility providers.
- Managed queries efficiently, delivering accurate and timely resolutions to support operational workflow.
- Maintained clear and consistent communication with installers to ensure smooth coordination and issue resolution.
- Prioritised tasks effectively to manage workload and consistently meet critical deadlines.
Style Director
Rush Hair
Reading, Berkshire
2011.09 - 2016.10
- Started Rush as an apprentice and worked my way up to a style director. As well as being a hair stylist, I also helped my managers with other responsibilities such as covering reception, opening and closing of the salon as well as managing the salon in their absence. My duties would include;
- Communicating with customers and providing information about all salon services and retail products.
- Assist in maintaining reception area and organise salon environment.
- Suggest and sell salon services and products.
- Reception duties to include: Answering telephone calls, booking appointments, maintaining accounts and client records.
- Resolve client complaints or issues as and they arise.
- Implement processes to maintain customer retention and satisfaction.
- Demonstrated passion and knowledge of industry products and concepts and consistently provided training to up skill and share knowledge with the team.
- Retrieve and enter necessary data, order retail consumables and stationary.
- Manage appointment bookings and scheduled stylist diaries.
- Manage day to day finances, bill payments and product inventory.
Education
GCSE - English, Maths, Religious Studies, Art
The Willink School
Reading 2006.09 - 2011.01
Level 2 GNVQ - Hairdressing
Rush Hair Apprenticeship
Reading 2011.09 - 2014.01
Skills
- Management Academy course
- Excel Advanced
- First Aider
- GDPR essentials
- Daily use of all Microsoft office software
- Multitasking efficiency
- Performance metrics analysis
- Customer database administration
References
References Available Upon Request
Affiliations
- Spending time with my family
- Reading
- Running
- Socialising with friends
Timeline
Eco Account Manager
Anesco
2019.03 - Current
Eco Administrator
Anesco
2016.10 - 2019.03
Level 2 GNVQ - Hairdressing
Rush Hair Apprenticeship
2011.09 - 2014.01
Style Director
Rush Hair
2011.09 - 2016.10
GCSE - English, Maths, Religious Studies, Art
The Willink School
2006.09 - 2011.01