Chloe Fairbairn
Manchester
Summary
Skilled Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Waitress
The Green Lab NQ
Manchester, Greater Manchester
02.2023 - Current
- Keeping tables sanitised and set with cutlery, welcoming customers to dine.
- Greeting customers into the cafe with a warm and welcoming smile and appointing them a table to dine at.
- Making sure all allergens are disclosed and recommending the best dishes to suit their preferences.
- Recommending chef specials and sweet treats to increase business profits.
- Keeping up a fast pace during busy periods, making sure food is served to the best of quality. Allowing a good flow of customers in and out of the cafe, whilst ensuring they all have a positive experience.
- Attending tables regularly to ensure the customer's needs are met and assisting with any other inquiries.
- Ensuring stock rotation to allow all produce to be used, without waste. Reducing money loss to the company.
- Responsible for money takings and cashing up.
Juice Maker
Fuel Juice Bar
Manchester, Greater Manchester
09.2022 - 02.2023
- Observed HACCP procedures for compliant food safety standards.
- Ensured all surfaces and equipment were sanitized, so food hygiene standards were maintained.
- Worked at a fast pace to ensure all customers were served when busy and received their product within adequate time.
- Made sure stock was rotated, ensuring all produce was used, limiting waste production.
- Was responsible for handling cash, and doing the cash-ups at the end of the day, demonstrating mathematical abilities and using Excel data programming.
Quality Controller
ClearDataUK
Blyth, Northumberland
08.2022 - 09.2022
- Quality check scanned documents, process them into files, and upload them to software systems to be sent off to customers, which included NHS hospitals. This meant patient confidentiality was maintained throughout and no discussion of patient files was ever performed.
- Reported faults, damages, and Control Check Point (CCP) rejections of paperwork.
- Ensured customer return by maximizing the quality of customer products.
- I acquired computer skills during this time, working on all different computer software programs, including Excel.
- Each job needed to be completed within a specific time limit to ensure the documents were processed and sent to the customer within the discussed time scale they required it by. Therefore, this meant I upheld timekeeping skills, working under pressure.
Shop Floor Assistant
Primark
Leeds, West Yorkshire
11.2021 - 01.2022
- Served customers always with a smile, showing I was happy to help. Explained product benefits maximising customer engagement while driving sales.
- Paying attention to detail, ensuring floor stock was replenished and processed deliveries promptly, maximising product availability for customers.
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
Kitchen Associate
JD Wetherspoon
Leeds, West Yorkshire
08.2019 - 07.2021
- Minimilised microbial growth, by ensuring aseptic techniques were performed. Meaning the kitchen was always a clean environment for food handling and hygiene standards were excelled.
- Regular training meant all equipment was used as instructed and safety regulations were upheld.
- Cooperated well with kitchen teams, improving workflow and raising working standards. Sometimes I was in charge of the kitchen, which allowed me to develop confidence and team leadership skills. I ensured food was served quickly but to a high standard. This ensured customers returned to the business.
- Quickness was needed in this role, allowing me to develop theskills needed for working under pressure.
Waitress
St James Park Football Stadium
Newcastle upon Tyne, Tyne and Wear
08.2017 - 12.2019
- Regulated cleaning and clearance of used dining items from the table, so sanitation and hygiene regulations were constantly met.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards. As I held full responsibility for my own private dining lounge, high standards were maintained throughout. I was awarded 2/3 badges for my excellence during my time there.
- Talked through the menus with customers, making sure allergens were disclosed and eliminated from the table.
- Created a friendly, welcoming atmosphere to encourage positive guest experiences, making sure they wanted to stay longer and keep hiring private lounges, increasing business profit.
- Communication between customers, myself, and kitchen staff, ensured teamwork was performed for a great customer experience.
- Responsibility for handling cash.
Care Assistant
West Farm Residential Home
Newcastle upon Tyne, Tyne and Wear
02.2016 - 02.2016
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Optimised patient satisfaction through compassionate, considered care and communication. Making sure individuals needs were consistently met.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk reduction, health, and hygiene. PPE was worn when necessary.
- Upheld outstanding communication and interpersonal skills to build positive relationships with clients and colleagues, which made teamwork a key skill for exceptional patient care.
- Prepared healthy meals with additional mealtime planning, feeding, and support. As many of the patients had dietary requirements due to physical illnesses.
- Organised activities and exercises to promote physical and mental well-being. All residents loved a game of bingo.
Education
Master of Science - Medical and Molecular Virology
The University of Manchester
Manchester 09.2022 - 08.2023
Bachelor of Science - Biomedical Science
Leeds Beckett University
Leeds 09.2019 - 06.2022
A-Levels - Biology, Chemistry and Physics
Whitley Bay High School
Whitley Bay 09.2017 - 07.2019
GCSEs - English literature, English language, Mathematics, Biology, Chemistry, Physics, Geog
George Stephenson High School
Newcastle-upon-Tyne 09.2012 - 07.2017
Skills
- Food hygiene standards- completed training on this, alongside allergens
- Opening and closing procedures- I'm capable of opening and closing down a business, ensuring everything is in order for the next day
- Outstanding customer service- I always welcome customers with a smile and I am upbeat throughout the shift to ensure excellent service is delivered and things run smoothly
- Efficient under pressure- during busy periods I manage well, ensuring customer satisfaction is achieved and other team members are well through clear communication
- Hospitality expertise- I've worked in fine dining and casual dining environments, which have allowed me to gather a good understanding of different food and drink beverages, which will pair with each other
Languages
English
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress
The Green Lab NQ
02.2023 - Current
Juice Maker
Fuel Juice Bar
09.2022 - 02.2023
Master of Science - Medical and Molecular Virology
The University of Manchester
09.2022 - 08.2023
Quality Controller
ClearDataUK
08.2022 - 09.2022
Shop Floor Assistant
Primark
11.2021 - 01.2022
Bachelor of Science - Biomedical Science
Leeds Beckett University
09.2019 - 06.2022
Kitchen Associate
JD Wetherspoon
08.2019 - 07.2021
A-Levels - Biology, Chemistry and Physics
Whitley Bay High School
09.2017 - 07.2019
Waitress
St James Park Football Stadium
08.2017 - 12.2019
Care Assistant
West Farm Residential Home
02.2016 - 02.2016
GCSEs - English literature, English language, Mathematics, Biology, Chemistry, Physics, Geog
George Stephenson High School
09.2012 - 07.2017
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