Chloe Delaney

In-store Course Responsibilities:

• Ensuring students thoroughly understand the theory content.
• Making students aware of health and safety protocols.
• Supervising practical sessions and providing advice as needed.
• Checking stock and ordering necessary supplies for courses.
  
  Online Course Responsibilities:
• Ensuring students have access to the learning portal.
• Assessing and grading student case studies.
• Issuing certificates, both e-certificates and hard copies.
• Conducting support calls for students needing assistance.

General Responsibilities:

• Taught students important points to prepare for examinations and assessments.
• Answering phone calls, providing information about courses and pricing, promoting course sales, and assisting students with their queries.
• Set clear targets and delivered feedback to achieve student goals.
• Provided in-depth feedback and constructive criticism on students' work.
• Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.

• Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
• Welcomed guests and clients in upbeat and friendly manner to promote a welcoming environment.
• Assisted with invoicing and payroll to help facilitate efficient workflow.
• Received and screened high-volume internal and external communications, including calls, email and orders.
• Sorted and distributed business correspondence to correct department or staff member.
• Trained junior team members on administrative processes, company requirements and performance strategies.
• Maintained office files in both electronic and hard copies.
• Managed clerical needs of employees, including administrative support, file management and stationery supplies.

• Assisted with invoicing and payroll to help facilitate efficient workflow.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.
• Responded to telephone enquiries from clients, vendors and members of public.

• Efficiently assessing complaints and ensuring they are directed to the appropriate department.
• Building strong relationships across departments and liaising with internal teams to resolve issues efficiently.
• Investigating complaints, gathering information, and proactively finding solutions, even when answers are not immediately available.
• Accurately logging cases and ensuring necessary information is recorded for proper resolution.
• Handling a variety of complaints, ensuring customer concerns are addressed effectively.