Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Chloe Defries

Newmarket,Suffolk

Summary

Over the years I have worked with customers' needs by improving their day and making sure they get the best experience. By enhancing customer satisfaction through personalised service and precise fittings during my time with Boots Opticians as well as fostering teamwork to achieve sales targets and elevate store performance. Service-oriented with a background in shops and helping customers. Expertise in checkouts, payment processing . Hardworking and organised with good conversational and time management abilities. Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. I am looking to add to these skills by changing my career to something more challenging.


Overview

7
7
years of professional experience
22
22
years of post-secondary education

Work History

Cleaner

Maid2Clean
Newmarket, suffolk
11.2024 - Current
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Secured premises at end of shift, ensuring safety of all areas.
  • Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.

Optical consultant

Boots Opticians
MILDENHALL, Suffolk
07.2023 - Current
  • Improved customer satisfaction by providing high-quality optical consultations.
  • Assisted clients to choose suitable eyewear for enhanced vision and style.
  • Performed detailed eye examinations, ensuring accurate diagnosis of visual problems.
  • Achieved successful dispensing with precise measurements and adjustments of glasses.
  • Conducted daily maintenance tasks on optical equipment, promoting optimal functionality.
  • Recommended appropriate lens treatments for better visual comfort.
  • Carried out repairs and adjustments on frames, ensuring customer satisfaction.
  • Enhanced patient experience with friendly and professional service during appointments and follow-ups.

Supervisor

SAINSBURYS
CAMBRIDGE, Cambridgeshire
06.2021 - 07.2023
  • Improved team efficiency by implementing new scheduling practices.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Ensured smooth operations with regular maintenance checks.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Organised team resources, resulted in improved project timelines.
  • Identified potential risks and mitigated them through proactive measures.
  • Assisted in the recruitment process for hiring quality staff members.
  • Monitored employee attendance records for maintaining discipline within the team.

Crew member

McDonald's
MILDENHALL, SUFFOLK
10.2018 - 06.2021
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Resolved customer complaints quickly, restoring trust in our service quality.

Education

GCSEs - MATHS

BOTTISHAM VILLAGE COLLEGE
Cambridge, Cambridgeshire
09.2013 - 06.2018

GCSEs - ENGLISH

BOTTISHAM VILLAGE COLLEGE
Cambridge, Cambridgeshire
09.2013 - 06.2018

GCSEs - HEALTH AND SOCIAL CARE

BOTTISHAM VILLAGE COLLEGE
Cambridge, Cambridgeshire
09.2013 - 06.2018

GCSEs - COMBINED SCIENCE

BOTTISHAM VILLAGE COLLEGE
Cambridge, Cambridgeshire
09.2013 - 06.2018

A-Levels - UNIFORMED SERVICES

CAMBRIDGE REGIONAL COLLEGE
Cambridge, Cambridgeshire
09.2019 - 07.2021

GCSEs - UNIFORMED SERVICES

CMABRIDGE REGIONAL COLLEGE
Cambridge, Cambridgeshire
09.2018 - 05.2019

Certificate of Higher Education - POLICING

CAMBRIDGE REGIONAL COLLEGE
Cambridge, Cambridgeshire
09.2021 - 05.2022

Skills

Communication excellence

  • Customer satisfaction orientation
  • Time management mastery
  • Customer Service
  • Hands on
  • Electronic controls
  • Excellent listening and observation skills

Affiliations

  • I go to the gym regularly
  • I do puzzles in my own time

Timeline

Cleaner

Maid2Clean
11.2024 - Current

Optical consultant

Boots Opticians
07.2023 - Current

Certificate of Higher Education - POLICING

CAMBRIDGE REGIONAL COLLEGE
09.2021 - 05.2022

Supervisor

SAINSBURYS
06.2021 - 07.2023

A-Levels - UNIFORMED SERVICES

CAMBRIDGE REGIONAL COLLEGE
09.2019 - 07.2021

Crew member

McDonald's
10.2018 - 06.2021

GCSEs - UNIFORMED SERVICES

CMABRIDGE REGIONAL COLLEGE
09.2018 - 05.2019

GCSEs - MATHS

BOTTISHAM VILLAGE COLLEGE
09.2013 - 06.2018

GCSEs - ENGLISH

BOTTISHAM VILLAGE COLLEGE
09.2013 - 06.2018

GCSEs - HEALTH AND SOCIAL CARE

BOTTISHAM VILLAGE COLLEGE
09.2013 - 06.2018

GCSEs - COMBINED SCIENCE

BOTTISHAM VILLAGE COLLEGE
09.2013 - 06.2018
Chloe Defries