Chloe Defries
Newmarket,Suffolk
Summary
Over the years I have worked with customers' needs by improving their day and making sure they get the best experience. By enhancing customer satisfaction through personalised service and precise fittings during my time with Boots Opticians as well as fostering teamwork to achieve sales targets and elevate store performance. Service-oriented with a background in shops and helping customers. Expertise in checkouts, payment processing . Hardworking and organised with good conversational and time management abilities. Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. I am looking to add to these skills by changing my career to something more challenging.
Overview
7
7
years of professional experience
22
22
years of post-secondary education
Work history
Cleaner
Maid2Clean
Newmarket, suffolk
2024.11 - Current
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Secured premises at end of shift, ensuring safety of all areas.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Kept communal areas tidy and well-organised for optimal functionality.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
Optical consultant
Boots Opticians
MILDENHALL, Suffolk
2023.07 - Current
- Improved customer satisfaction by providing high-quality optical consultations.
- Assisted clients to choose suitable eyewear for enhanced vision and style.
- Performed detailed eye examinations, ensuring accurate diagnosis of visual problems.
- Achieved successful dispensing with precise measurements and adjustments of glasses.
- Conducted daily maintenance tasks on optical equipment, promoting optimal functionality.
- Recommended appropriate lens treatments for better visual comfort.
- Carried out repairs and adjustments on frames, ensuring customer satisfaction.
- Enhanced patient experience with friendly and professional service during appointments and follow-ups.
Supervisor
SAINSBURYS
CAMBRIDGE, Cambridgeshire
2021.06 - 2023.07
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Organised team resources, resulted in improved project timelines.
- Identified potential risks and mitigated them through proactive measures.
- Assisted in the recruitment process for hiring quality staff members.
- Monitored employee attendance records for maintaining discipline within the team.
Crew member
McDonald's
MILDENHALL, SUFFOLK
2018.10 - 2021.06
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Resolved customer complaints quickly, restoring trust in our service quality.
Education
GCSEs - MATHS
BOTTISHAM VILLAGE COLLEGE
Cambridge, Cambridgeshire 2013.09 - 2018.06
GCSEs - ENGLISH
BOTTISHAM VILLAGE COLLEGE
Cambridge, Cambridgeshire 2013.09 - 2018.06
GCSEs - HEALTH AND SOCIAL CARE
BOTTISHAM VILLAGE COLLEGE
Cambridge, Cambridgeshire 2013.09 - 2018.06
GCSEs - COMBINED SCIENCE
BOTTISHAM VILLAGE COLLEGE
Cambridge, Cambridgeshire 2013.09 - 2018.06
A-Levels - UNIFORMED SERVICES
CAMBRIDGE REGIONAL COLLEGE
Cambridge, Cambridgeshire 2019.09 - 2021.07
GCSEs - UNIFORMED SERVICES
CMABRIDGE REGIONAL COLLEGE
Cambridge, Cambridgeshire 2018.09 - 2019.05
Certificate of Higher Education - POLICING
CAMBRIDGE REGIONAL COLLEGE
Cambridge, Cambridgeshire 2021.09 - 2022.05
Skills
Communication excellence
- Customer satisfaction orientation
- Time management mastery
- Customer Service
- Hands on
- Electronic controls
- Excellent listening and observation skills
Affiliations
- I go to the gym regularly
- I do puzzles in my own time
Timeline
Cleaner
Maid2Clean
2024.11 - Current
Optical consultant
Boots Opticians
2023.07 - Current
Certificate of Higher Education - POLICING
CAMBRIDGE REGIONAL COLLEGE
2021.09 - 2022.05
Supervisor
SAINSBURYS
2021.06 - 2023.07
A-Levels - UNIFORMED SERVICES
CAMBRIDGE REGIONAL COLLEGE
2019.09 - 2021.07
Crew member
McDonald's
2018.10 - 2021.06
GCSEs - UNIFORMED SERVICES
CMABRIDGE REGIONAL COLLEGE
2018.09 - 2019.05
GCSEs - MATHS
BOTTISHAM VILLAGE COLLEGE
2013.09 - 2018.06
GCSEs - ENGLISH
BOTTISHAM VILLAGE COLLEGE
2013.09 - 2018.06
GCSEs - HEALTH AND SOCIAL CARE
BOTTISHAM VILLAGE COLLEGE
2013.09 - 2018.06
GCSEs - COMBINED SCIENCE
BOTTISHAM VILLAGE COLLEGE
2013.09 - 2018.06