Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Chloe Congreve

Glan Conwy,Conwy

Summary

Highly skilled professional with expertise in CAD and CAM, systems. Demonstrates exceptional customer experience and outstanding communication abilities. Known for creativity, enthusiasm, and strong team contribution. Adept at organisation, time management, and qualitative problem solving. Committed to leveraging skills for continued career growth in a dynamic environment.

Overview

9
9
years of professional experience

Work History

Service advisor

Halliwell Jones Ltd
Llandudno Junction, Conwy
04.2021 - Current
  • Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
  • Worked closely with other departments within the dealership for a seamless customer journey.
  • Improved customer satisfaction by providing timely and accurate information.
  • Managed challenging customer situations for resolution and customer retention.
  • Oversaw vehicle inspections, increasing safety measures.
  • Facilitated smooth communication between customers and staff members, ensuring clarity in service details.


Beauty advisor

Estee Lauder
Liverpool
12.2019 - 01.2021
  • Collaborated with other team members for optimised customer service delivery.
  • Identified client needs by asking relevant questions and listening actively to the responses.
  • Responded effectively to customer enquiries via phone or email, improving communication efficiency.
  • Organised promotional events to increase brand visibility and engagement.

Retail sales associate

Next
Llandudno, Conwy
12.2017 - 09.2019
  • Supported marketing initiatives by setting up promotional displays.
  • Conducted inventory checks to ensure stock accuracy.
  • Operated till systems correctly, ensuring accurate transactions.
  • Actively participated in daily and department meetings, providing insights and recommendations.

Catering assistant

National Trust
Bodnant Garden, Conwy
06.2016 - 11.2017
  • Implemented hygiene protocols throughout daily duties ensuring safe food handling.
  • Enhanced customer experience by promptly addressing queries and complaints.
  • Assisted in training new staff members, fostering a supportive work environment.

Education

Bachelor of Arts - Fashion: Design and Communication

Liverpool John Moores University
Liverpool
2018 - 2021

A-Levels -

Ysgol Dyffryn Conwy
Llanrwst, Conwy
2016 - 2018

GCSEs -

Ysgol Dyffryn Conwy
Llanrwst, Conwy
2011 - 2016

Skills

  • CAD and CAM expertise
  • Customer experience
  • Organisation and time management
  • Outstanding communication
  • Creativity and enthusiasm
  • Qualitative problem solving
  • Strong team contribution

Languages

English
Fluent
Welsh
Advanced

Affiliations

  • Travelling
  • Cooking
  • Volunteering (community events)

References

References available upon request.

Timeline

Service advisor

Halliwell Jones Ltd
04.2021 - Current

Beauty advisor

Estee Lauder
12.2019 - 01.2021

Retail sales associate

Next
12.2017 - 09.2019

Catering assistant

National Trust
06.2016 - 11.2017

Bachelor of Arts - Fashion: Design and Communication

Liverpool John Moores University
2018 - 2021

A-Levels -

Ysgol Dyffryn Conwy
2016 - 2018

GCSEs -

Ysgol Dyffryn Conwy
2011 - 2016

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Chloe Congreve