Chloe Colton
Dodworth,Barnsley
Summary
Customer-focused professional with a solid background in service and administration. Skilled in addressing customer queries, processing orders, and providing sales support. Expertise in data entry, task coordination, and payment processing enhances operational efficiency. Capable of working independently or collaboratively to support team objectives.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Sales Support and Order Processor
Cutting Technologies Ltd
03.2023 - Current
- Quoted customers with accurate prices and timescales for collection or delivery.
- Raise orders through a recorded system and ensure all details are correct and match customer requirements.
- Managed a high volume of orders during peak times, ensuring business continuity without sacrificing quality service.
- Entered order data onto computer system accurately.
- Confirmed customer orders to avoid errors through miscommunication.
- Dealt with telephone and email enquiries as well as other administrative tasks that are required.
- Boosted team efficiency by assisting with workload during high-volume periods (within the sales department and recently our accounts team)
- Delivered outstanding customer service to achieve high satisfaction levels.
Administrative Assistant
NMTF (National Market Traders Federation) Ltd
09.2020 - 02.2023
- Dealing with telephone enquiries, offering members advice or help. Other responsibilities included membership renewals, processing payments, photocopying, emailing, postal duties, copy typing, and data inputting. I also helped new employees with some areas of training within the membership department.
Christmas Temp
Primark
Barnsley/Alhambra
11.2019 - 12.2019
- My main role was stock replenishment. I unpacked the deliveries and ensured that all displays were as full as possible for the next day's customers. I also spent time checking and reorganising items that had been misplaced by customers.
Education
NVQ's -
09.2020 - 02.2023
Creative Interactive Media level 3
Barnsley College
09.2018 - 06.2020
GCSE's -
KBA
09.2013 - 05.2018
Skills
- Order processing
- Sales support
- Customer query handling
- Payment Processing
- Data entry proficiency
- Administrative proficiency
- Task coordination
- IT skills
- Time management
- Multitasking efficiency
- Reliability and punctuality
- Customer service
- Communication
- Problem solving
- Fast learner
- Telephone etiquette
References:
- Liz, Walker, HR, 01226200894, Primark (Barnsley branch)
- Joe, Harrison, CEO, Genoffice@NMTF.co.uk, 01226 749 021, NMTF
Affiliations
- Reading
- Gardening
- Listening to music
- Cinema
- Cooking
- Walking
Timeline
Sales Support and Order Processor
Cutting Technologies Ltd
03.2023 - Current
NVQ's -
09.2020 - 02.2023
Administrative Assistant
NMTF (National Market Traders Federation) Ltd
09.2020 - 02.2023
Christmas Temp
Primark
11.2019 - 12.2019
Creative Interactive Media level 3
Barnsley College
09.2018 - 06.2020
GCSE's -
KBA
09.2013 - 05.2018