Chloe Chapman

My day to day whilst working at Deichmann involves the following:

• Open and close the store this including counting money, creating a daily planner , doing security checks and general admin duties.
• Leading by example, successfully promoting and recommending complimentary shoe care products and offering training and support to team members as and when required, ensuring first class levels of customer service.
• Ensuring that the store is correctly merchandised, product displays are refreshed and inviting to the customers.
• Processing stock deliveries and store transfers.
• Supporting the achievement of monthly targets.
• Dealing with customer queries and complaints.
• Offering excellent levels of customer service, maintaining an expert level of knowledge across the full product range.
• Leading and supervising the store team in the absence of the Store Manager, this including stopping theft, and attending weekly meetings.
• Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
• Working with over 50 Customers a day whether purchasing or browsing

Whilst temporally working at gap my job involved:

• Listening closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Sorting materials on warehouse racks and shelves.
• Stacking cardboard boxes and pallets securely, minimising risks of damage and injury.
• Communicated with all levels of staff, maintaining positive, productive working environments.
• Stored products in appropriate storage areas to maximise space within warehouse.
• Picked and despatched high-volume orders accurately.
• Performed duties safely in line with warehouse rules, promoting best working practices.
• Performed tagging and labelling of warehouse inventory.
• Maintained clean, safe and orderly warehouse space.

During my time as a support worker my daily work load varied depending on the schedule. I worked with Seven adults all with learning disabilities and Prada-Willi-Syndrome.

• Reported on patients' health and mobility progress, maintaining excellent continuity of care.
• Developed tailored action plans whilst prioritising pressing concerns.
• Counselled clients through difficult times using approved and compassionate strategies.
• Drove supported individuals to and from activities, work placements, medical appointment and home visits.
• Administered medication to safeguard health and wellbeing.
• Promoted community engagement and sense of belonging.
• Provided individuals with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
• Administered oral and topical medication following instructions from medical personnel.
• I worked on a 1:1 basis and had a key individual where I would take out on activities and also fill paperwork out for, keeping all their information up to date.
• Adopted person-centred approach in all aspects of care-giving.
• Monitored and evaluated the individuals health, wellbeing and progress to mitigate potential health risks.
• Liaised with family members to organise activities and deliver updates on the individuals progress.
• Cooked healthy meals to uplift clients and meet dietary requirements.
• Assisted patients with daily personal, hygiene and incontinence care.

After Covid I decided to be self employed colourist.

I worked 1:1 with my clients traveling around Northamptonshire delivering excellent haircare to all clientele. I worked with both adults and children.

My job role included:

• Sanitised tools and equipment to maintain hygiene and safety protocols.
• Pre-booked returning client appointments to foster continued loyalty.
• Advised clients on aftercare products to maximise style and colour longevity.
• Answered phone calls daily to schedule appointments and advise on service options.
• Purchased supplies to maintain full stock and inventory.
• Kept current with past and current hairstyles and trends to maintain high levels of hairdressing quality.

Whilst being a apprentice hairdresser I gained a variety of different skills including the following :

• Managing customer bookings, ensuring accurate and detailed appointment records were maintained.
• Shampooed, conditioned and toned clients hair to professional standards.
• Carried out shampooing and deep-conditioning treatments, providing thorough service and friendly conversation throughout.
• Educated customers on current beauty products and items.
• Gowned-up clients and provided relevant equipment stylist for timely treatment delivery.
• Prepared colour bowls and equipment for stylists, ensuring suitable care in line with health and safety procedures.
• Completed my level 2 and Level 3 in hairdressing whilst working alongside a college.
• Upheld excellent levels of cleanliness, regularly carrying out daily and weekly cleaning for a spotless salon conditions.