Chloe Burns
Romford,Esse
Summary
High-energy hospitality leader eager to contribute industry training to support seamless operations and consistent satisfaction. Skilled in leading teams in high-pressure environments. Delegates tasks and manages priorities with superior organizational skills and attention to detail, as well as a dynamic Bar and Restaurant Supervisor skilled in liaising between FOH and BOH teams to support patron satisfaction. Allocates resources and coordinates workflow for optimal productivity and memorable hospitality experience.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Bar and restaurant supervisor
Sandro Gaito
liverpool street , City of London
10.2023 - Current
- Maintained high standards of cleanliness by implementing strict hygiene rules.
- Resolved customer issues promptly, enhancing overall dining experience.
- Ensured staff adhered to company policies regarding alcohol serving limits thus preventing any potential legal issues.
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
- Trained new team members to improve their skills and performance.
- Ensured smooth operations by effectively managing food and beverage inventory.
- Led team meetings, fostering a positive work environment and strong teamwork.
- Oversaw bar operation, ensuring excellent guest service at all times.
- Improved customer satisfaction with efficient complaint resolution procedures.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Led team to deliver outstanding hospitality operations.
- Handled complex situations under pressure while maintaining high levels of professionalism.
Bartender
Danny Woodhouse
Romford, Havering
06.2022 - 09.2023
- Collaborated with team members to provide seamless service during busy periods.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Developed rapport with regular patrons fostering a loyal customer base.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Implemented new cocktail recipes by researching current trends in the industry.
- Maintained ready supply of counter-top snacks for guests.
Recruitment coordinator
Tammie Brown
oxford street , City of London
06.2019 - 11.2020
- Provided guidance on contract terms during negotiation stage securing competitive compensation packages.
- Built relationships with external recruitment agencies, broadening candidate pool reach.
- Created job adverts that drew in high-quality applicants through carefully crafted language and detail.
- Managed compliance issues by maintaining up-to-date knowledge of employment laws and standards.
- Maintained candidate database to streamline future recruitment needs.
- Handled administrative duties such as updating records and managing correspondence improving overall team efficiency.
- Improved candidate experience through timely communication and feedback sessions.
- Streamlined recruitment processes by implementing effective applicant tracking systems.
- Streamlined recruitment process by continuously evaluating and improving existing recruitment strategies and standardising candidate background checks.
Education
GCSEs - maths
Highlands
Enfield 09.2014 - 07.2015
Science
highlands
Enfield 09.2014 - 09.2015
English Language
Highlands
Enfield 09.2014 - 07.2015
Skills
- Great Leadership
- Time Management Skills
- Good communication
- Good organisation
- Great customer service skills
- good at problem solving
Timeline
Bar and restaurant supervisor
Sandro Gaito
10.2023 - Current
Bartender
Danny Woodhouse
06.2022 - 09.2023
Recruitment coordinator
Tammie Brown
06.2019 - 11.2020
GCSEs - maths
Highlands
09.2014 - 07.2015
Science
highlands
09.2014 - 09.2015
English Language
Highlands
09.2014 - 07.2015
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