Chloe Brown
Milton Keynes,Buckinghamshire
Summary
An extremely hard-working, dedicated and responsible individual. Work successfully both independently and as a part of a team with resilience, determination and adaptability. I am organised, have impeccable time management skills and I work well under stress and in high pressure situations.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Driver/Team leader
Mawdsleys
Milton Keynes, Buckinghamshire
08.2022 - Current
- Resolved employee relations issues and navigated investigations.
- Fostered positive employee relationships through communication.
- Professionally handled difficult customer complaints to maintain first-class customer service standards.
- Minimised response time to resolve orders on hold by liaising with other departments.
- Followed and implemented standard operating procedures to comply with audit and safety requirements.
- Followed opening, closing and shift changeover procedures for seamless operations as well as documenting a handover for the next shift staff members.
- Topped up oil and tyres to support vehicle safety and functionality.
- Carried out vehicle checks
- Booked in vehicles for servicing and repairs
Prison Custody Officer
Serco
Buckingham, Buckinghamshire
08.2021 - 08.2022
- Identified vulnerable people in custody and handled instances of self-harm.
- Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security
- Acted as professional role model to other staff and those within prison care.
- Maintained comprehensive understanding of all rules, policies and laws.
- Accompanied defendants in court
- Searched people, court cells and property on a daily basis
- Transported custodies from prison, police stations and courts
- Completed sensitive paperwork and dealt with confidential data
- C&R and first aid trained
Customer Service Advisor
Argos
Milton Keynes, Buckinghamshire
09.2018 - 08.2021
- Customer service and till-work
- Setting up loyalty cards and discounts for customers
- Arranging customer’s orders and working on collection points
- Offered detailed advice on product and serviced benefits
- Adhered strictly to policies and procedures
- Coached and trained new staff members
- Helped in all different departments when short staffed such as change over of the store for certain seasons and/or promotions and helped the delivery team with unloading and stock.
Education
GCSEs -
Walton High
Milton Keynes 09.2013 - 07.2018
NVQ Level 2 - Adult care
Milton Keynes College
Milton Keynes 09.2018 - 07.2019
NVQ Level 3 - Public Services
Milton Keynes College
Milton Keynes 09.2019 - 07.2021
Skills
- Team supervision
- Safety protocols
- Customer interaction and engagement
- Vehicle and equipment safety
- Complaint resolution
- Effective decision maker
- Calm under pressure
- First Aid and CPR certified
- Restraint techniques (C&R qualified)
- Proficient in Microsoft Word and Excel
- Organisation and Time Management
- Can work well independently or as part of a team
Timeline
Driver/Team leader
Mawdsleys
08.2022 - Current
Prison Custody Officer
Serco
08.2021 - 08.2022
NVQ Level 3 - Public Services
Milton Keynes College
09.2019 - 07.2021
Customer Service Advisor
Argos
09.2018 - 08.2021
NVQ Level 2 - Adult care
Milton Keynes College
09.2018 - 07.2019
GCSEs -
Walton High
09.2013 - 07.2018
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