An extremely hard-working, dedicated and responsible individual. Work successfully both independently and as a part of a team with resilience, determination and adaptability. I am organised, have impeccable time management skills and I work well under stress and in high pressure situations.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Driver/Team leader
Mawdsleys
Milton Keynes, Buckinghamshire
08.2022 - Current
Resolved employee relations issues and navigated investigations.
Fostered positive employee relationships through communication.
Professionally handled difficult customer complaints to maintain first-class customer service standards.
Minimised response time to resolve orders on hold by liaising with other departments.
Followed and implemented standard operating procedures to comply with audit and safety requirements.
Followed opening, closing and shift changeover procedures for seamless operations as well as documenting a handover for the next shift staff members.
Topped up oil and tyres to support vehicle safety and functionality.
Carried out vehicle checks
Booked in vehicles for servicing and repairs
Prison Custody Officer
Serco
Buckingham, Buckinghamshire
08.2021 - 08.2022
Identified vulnerable people in custody and handled instances of self-harm.
Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security
Acted as professional role model to other staff and those within prison care.
Maintained comprehensive understanding of all rules, policies and laws.
Accompanied defendants in court
Searched people, court cells and property on a daily basis
Transported custodies from prison, police stations and courts
Completed sensitive paperwork and dealt with confidential data
C&R and first aid trained
Customer Service Advisor
Argos
Milton Keynes, Buckinghamshire
09.2018 - 08.2021
Customer service and till-work
Setting up loyalty cards and discounts for customers
Arranging customer’s orders and working on collection points
Offered detailed advice on product and serviced benefits
Adhered strictly to policies and procedures
Coached and trained new staff members
Helped in all different departments when short staffed such as change over of the store for certain seasons and/or promotions and helped the delivery team with unloading and stock.
Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)