Summary
Overview
Work history
Education
Skills
Timeline
Generic

Chloe Brown

Milton Keynes,Buckinghamshire

Summary

An extremely hard-working, dedicated and responsible individual. Work successfully both independently and as a part of a team with resilience, determination and adaptability. I am organised, have impeccable time management skills and I work well under stress and in high pressure situations.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Driver/Team leader

Mawdsleys
Milton Keynes, Buckinghamshire
08.2022 - Current
  • Resolved employee relations issues and navigated investigations.
  • Fostered positive employee relationships through communication.
  • Professionally handled difficult customer complaints to maintain first-class customer service standards.
  • Minimised response time to resolve orders on hold by liaising with other departments.
  • Followed and implemented standard operating procedures to comply with audit and safety requirements.
  • Followed opening, closing and shift changeover procedures for seamless operations as well as documenting a handover for the next shift staff members.
  • Topped up oil and tyres to support vehicle safety and functionality.
  • Carried out vehicle checks
  • Booked in vehicles for servicing and repairs

Prison Custody Officer

Serco
Buckingham, Buckinghamshire
08.2021 - 08.2022
  • Identified vulnerable people in custody and handled instances of self-harm.
  • Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security
  • Acted as professional role model to other staff and those within prison care.
  • Maintained comprehensive understanding of all rules, policies and laws.
  • Accompanied defendants in court
  • Searched people, court cells and property on a daily basis
  • Transported custodies from prison, police stations and courts
  • Completed sensitive paperwork and dealt with confidential data
  • C&R and first aid trained

Customer Service Advisor

Argos
Milton Keynes, Buckinghamshire
09.2018 - 08.2021
  • Customer service and till-work
  • Setting up loyalty cards and discounts for customers
  • Arranging customer’s orders and working on collection points
  • Offered detailed advice on product and serviced benefits
  • Adhered strictly to policies and procedures
  • Coached and trained new staff members
  • Helped in all different departments when short staffed such as change over of the store for certain seasons and/or promotions and helped the delivery team with unloading and stock.



Education

GCSEs -

Walton High
Milton Keynes
09.2013 - 07.2018

NVQ Level 2 - Adult care

Milton Keynes College
Milton Keynes
09.2018 - 07.2019

NVQ Level 3 - Public Services

Milton Keynes College
Milton Keynes
09.2019 - 07.2021

Skills

  • Team supervision
  • Safety protocols
  • Customer interaction and engagement
  • Vehicle and equipment safety
  • Complaint resolution
  • Effective decision maker
  • Calm under pressure
  • First Aid and CPR certified
  • Restraint techniques (C&R qualified)
  • Proficient in Microsoft Word and Excel
  • Organisation and Time Management
  • Can work well independently or as part of a team

Timeline

Driver/Team leader

Mawdsleys
08.2022 - Current

Prison Custody Officer

Serco
08.2021 - 08.2022

NVQ Level 3 - Public Services

Milton Keynes College
09.2019 - 07.2021

Customer Service Advisor

Argos
09.2018 - 08.2021

NVQ Level 2 - Adult care

Milton Keynes College
09.2018 - 07.2019

GCSEs -

Walton High
09.2013 - 07.2018
Chloe Brown