Drawing
Hi, I’m
Chloe Brown
Newark,England
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
years of professional experience
Work History
James WardNewark, England
Waitress
08.2018 - Current
Job overview
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
West Notts CollegeSutton In Ashfield
Triple Grade Distinction, Distinction And Merit from BTEC Level 3 Extended Diploma
07.2019
West Notts CollegeSutton In Ashfield
Distinction from Electrical And Mechanical Engineering
09.2018
University Overview
- Awarded The skanaka award for engineering and transport skills
Dukeries AcademyOllerton
Distinction from BCS Level 2 ECDL Certificate in IT Application
06.2016
Dukeries AcademyOllerton
Pass from ABC Level 1 Diploma in Motor Vehicle Studies
12.2015
Skills
Cash handling
Stocking and replenishing
Front-of-house display creation
Table setting knowledge
Upselling techniques
Menu memorization
Item promotion
Guest relations management
Food preparation and safety
Menu presentation
Tableside Service
Order accuracy
Accurate money handling
Sales expertise
Food station setup
High-volume dining
Guest seating arrangements
Hospitality service expertise
To-go order preparation
Dining area maintenance
Food running
Daily specials memorization
Bill computation
Performance improvement
Accomplishments
- Supervised team of 3/4 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Gaming
Going out exploring
Spending time with family and friends
Timeline
Waitress
James Ward
08.2018 - Current
West Notts College
Triple Grade Distinction, Distinction And Merit from BTEC Level 3 Extended Diploma
West Notts College
Distinction from Electrical And Mechanical Engineering
Dukeries Academy
Distinction from BCS Level 2 ECDL Certificate in IT Application
Dukeries Academy
Pass from ABC Level 1 Diploma in Motor Vehicle Studies