Chloe Bentley
Truro,Cornwall
Summary
My most recent role as a hotel general manager involved large amounts of organisation , administration and responsibility that I believe that I could bring to this role.
In addition , my role exposed me to lots of customer and colleague contact. This included dealing with customer complaints which increased my resilience and confidence.
I am now seeking a role where I can use and add the knowledge that I gained when studying business at college.
Overview
7
7
years of professional experience
Work History
Hotel General Manager
The St Agnes Hotel
truro, cornwall
12.2024 - 01.2026
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Generated reports and attended management meetings and briefs to discuss business needs, track goal fulfilment and make administrative decisions.
- Conducted regular staff training sessions to enhance customer service skills and product knowledge.
- Negotiated with suppliers to secure favourable terms and pricing, enhancing overall operational efficiency.
- Fostered a positive work environment, motivating staff to achieve personal and team targets.
- Planned and oversaw special events at hotel.
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Arranged team rotas to meet operational needs within staffing budgets.
- Implemented health and safety protocols, conducting regular checks to safeguard both staff and customers.
- Analysed sales data to identify trends and opportunities for revenue growth, proposing actionable strategies.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Managed setup and breakdown for private events, ensuring seamless execution and guest satisfaction.
- Designed innovative cocktail menus, incorporating seasonal ingredients and current trends to attract customers.
Bartender
The Victory Inn
Truro, CORNWALL
05.2022 - 09.2024
- Enhanced customer experience by serving each guest with a sincere, positive, and enthusiastic attitude.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Maintained stocked and organised bar for efficient service to customers.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Supported stock counting, ordering, and replenishment processes to ensure availability.
- Adhered to food safety and hygiene standards, contributing to a clean and safe dining environment.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Front of House Team Member
The Watering hole
Truro, CORNWALL
05.2019 - 02.2022
- Took accurate food and beverage orders, ensuring specific dietary requests were communicated to kitchen staff for optimal customer satisfaction.
- Processed payments accurately, managing cash and card transactions, and efficiently splitting bills as requested by customers.
- Supported team members during rush hours, enhancing team collaboration and maintaining service quality in a fast-paced environment.
- Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
- Maintained safe hygiene and food handling standards for full compliance.
Education
NVQ Level 3 - Business
Truro College
Truro01-2024
GCSEs -
Truro School
Truro01-2022
Timeline
Hotel General Manager
The St Agnes Hotel
12.2024 - 01.2026
Bartender
The Victory Inn
05.2022 - 09.2024
Front of House Team Member
The Watering hole
05.2019 - 02.2022
NVQ Level 3 - Business
Truro College
GCSEs -
Truro School