Chloe Banks
Office Manager
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
Work History
Office Manager
Savana Environmental Ltd
Durham
04.2022 - Current
- Managed office operations while scheduling appointments for department managers.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Updated reports, managed accounts and generated reports for company database.
- Maintained computer and physical filing systems.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Created plans and communicated deadlines to complete projects on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered technical support and troubleshot issues to enhance office productivity.
- Designed employee work schedules to address complete operational needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
National Client Coordinator
Lucion Services
Tyne And Wear
11.2014 - 04.2022
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Prepared variety of different written communications, reports and documents.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Helped develop monthly schedules and assignments.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
NVQ - Beauty Therapy
Gateshead College
Gateshead 06.2010 - 09.2012
GCSE - Science
Ryton Comprehensive School
Ryton 06.2007 - 09.2012
GCSE - English Language And Literature
Ryton Comprehensive School
Ryton 06.2007 - 09.2012
GCSE - Maths
Ryton Comprehensive School
Ryton 06.2007 - 09.2012
Skills
Organized
Hard Working
Works Well Under Pressure
Flexible and Reliable
Scheduling
Technical Support
Documentation and control
Office administration
Staff Management
Organizational skills
Mail handling
Administrative support
Timeline
Office Manager
Savana Environmental Ltd
04.2022 - Current
National Client Coordinator
Lucion Services
11.2014 - 04.2022
NVQ - Beauty Therapy
Gateshead College
06.2010 - 09.2012
GCSE - Science
Ryton Comprehensive School
06.2007 - 09.2012
GCSE - English Language And Literature
Ryton Comprehensive School
06.2007 - 09.2012
GCSE - Maths
Ryton Comprehensive School
06.2007 - 09.2012