Chloe Ashman
Gloucester,Gloucestershire
Summary
Accomplished professional with expertise in staff training and development, compliance understanding, and customer service orientation. Demonstrates strong skills in customer engagement, project planning tools, and customer retention strategies. Proven track record in innovation management, effective communication, and stress tolerance. Adept at email correspondence and negotiation expertise. Committed to leveraging these competencies to drive organizational success and enhance customer satisfaction. As a team leader, I am committed to improving customer satisfaction. Skilled in policy implementation, strategic planning, and staff governance. Listens to customers to understand needs and optimise service delivery.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Experience Executive
Gloucester Rugby
Gloucester, Gloucestershire
03.2024 - Current
- Monitored and analyzed customer feedback through Ticketmaster reports to identify trends and recommend actionable solutions for enhancing user satisfaction.
- In charge of setting up and monitoring events and games on Ticketmaster, making sure all tools and features are working correctly.
- Led cross-functional teams to consistently improve customer experience, achieving a 30% reduction in response time for customer inquiries
- Acted as a point of contact for internal teams to ensure seamless communication between customer service, technical support, and product development related to Ticketmaster services.
- Utilized Ticketmaster tools to efficiently manage ticketing, event logistics, and customer support workflows, improving operational efficiency.
- Organised feedback sessions to increase product knowledge and skills.
- Provided in-depth training and guidance to customers and colleagues on how to maximize their use of Ticketmaster’s tools and features, ensuring they achieved their ticketing and event goals.
Customer experience executive
Gloucester Rugby
Gloucester, Gloucestershire
10.2023 - 03.2024
- Delivered exceptional customer service by handling inquiries, ticketing issues, and general support with a positive and professional attitude, maintaining high satisfaction levels.
- Managed and resolved customer complaints promptly, ensuring a positive resolution and fostering customer loyalty within 24 hours.
- Received and resolved customer complaints that were escalated by staff.
- Competently sold event tickets and season tickets to customers who were having trouble online while also helping coach them through how to use Ticketmaster.
- Fostered a culture of excellence, leading to increased staff motivation and productivity.
Education
Bachelor of Science - Sports Therapy
University of Gloucestershire
Gloucester, Gloucestershire 09.2020 - 06.2023
Diploma of Higher Education - Sports Therapy
Cirencester College
Cirencester, Gloucestershire 09.2018 - 05.2020
Skills
- Staff training and development
- Compliance understanding
- Customer service orientation
- Customer engagement
- Project planning tools
- Customer retention strategies
- Innovation management
- Effective communication
- Stress tolerance
- Email correspondence expertise
- Negotiation expertise
Affiliations
- Head of medical for a local rugby Team, Longlevens
Timeline
Senior Customer Experience Executive
Gloucester Rugby
03.2024 - Current
Customer experience executive
Gloucester Rugby
10.2023 - 03.2024
Bachelor of Science - Sports Therapy
University of Gloucestershire
09.2020 - 06.2023
Diploma of Higher Education - Sports Therapy
Cirencester College
09.2018 - 05.2020
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