Chloe Ambler
York
Summary
A committed and motivated individual with exceptional customer service and decision-making skills. A strong work ethic, professional demeanour and great initiative. Experienced in operations, marketing and social media with a background in communicating with clients, new business enquiries and assisting event organisation. Successfully maintain smooth business operations externally and internally with exceptional time management, task prioritisation and organisational skills. Ambitious with experience in internal and external communication, project budget management and team co ordination. Hardworking, thorough, compassionate and a committed member of a team. Self motivated and driven and can manage my own workload effectively. Excellent multitasking abilities to handle various day-to-day workplace responsibilities simultaneously.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Training Support Administrator
Kiwa
Harrogate, North Yorkshire
04.2025 - Current
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Reviewed expense reports, resulting in accurate financial records maintained consistently.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Maintained high customer satisfaction rates through prompt problem resolution.
- Provided support for business operations, resulting in smoother workflows.
- Assisted in the development of training materials to enhance team skills.
- Liaised with clients and stakeholders to foster strong business relationships.
- Streamlined daily tasks with efficient planning and delegation strategies.
Operations and Digital Assistant
The Big Bamboo Agency
Harrogate
03.2023 - 12.2024
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Created social media strategies and executed these for numerous clients at a time.
- Participated in brainstorming sessions for creative campaign ideas resulting in fresh concepts.
- Worked alongside PR teams, boosting public image through strategic messaging.
- Assisted in the design of digital marketing campaigns to enhance web traffic.
- Monitored analytics with social media tools, optimising future content strategies.
- Maximised brand exposure by coordinating promotional events across multiple channels.
- Increased user engagement with daily management of all social media channels.
- Scheduled meetings, conferences and appointments.
- Coordinated events by managing budget, logistics and event support.
- Responded to inquiries, providing information and assistance to team members.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
- Collaborated with internal teams to streamline cross-functional operations.
- Managed inventory levels, maintaining adequate stock for operational requirements.
- Coordinated meetings and briefings for operational updates.
- Liaised with vendors and suppliers for timely delivery.
- Booked flights and hotels for domestic and international meetings.
- Sourced and ordered office supplies within allocated budget.
- Managed time effectively to meet deadlines.
Cleaning Supervisor
Bulloughs Cleaning Services Ltd
Harrogate
09.2022 - 05.2023
- Worked quickly to complete cleaning within allotted timeframes.
- Followed health and safety standards governing correct use of chemicals.
- Communicated well with team across multiple locations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
- Conducted thorough venue inspections to accurately identify cleaning needs.
- Stored and disposed of cleaning products and chemicals safely.
- Coordinated cleaning teams to meet daily housekeeping demands.
Catering Assistant
Forest Moor School
Harrogate
10.2017 - 08.2022
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
- Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Stored ingredients at safe temperatures in compliance with food hygiene regulations.
- Communicated closely with service teams to fully understand special orders.
Barmaid/Manager
The Bridge Inn
Pateley Bridge
02.2017 - 09.2018
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Reconciled cash and credit card transactions to maintain accurate records.
Beautician
Beauty boutique
Pateley Bridge
10.2015 - 10.2016
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Consulted with clients to understand and meet individual beauty needs.
- Kept client records regularly updated with detailed information on previous treatments.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
Shop Assistant
ASDA
Harrogate
08.2012 - 09.2014
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Worked energetically to maintain efficient operations during peak trading hours.
Waitress
Wildings Tea Rooms
Pateley Bridge
07.2009 - 04.2012
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
GCSES -
Nidderdale High School
Pateley Bridge, North Yorkshire 09.2006 - 07.2011
A-Levels - Psychology, English language, Sociology and Health and Social Care
St Aidans Sixth Form
Harrogate, North Yorkshire 09.2012 - 06.2013
A-Levels - Psychology, English Language, Sociology
St Aidans Sixth Form
Harrogate, North Yorkshire 09.2013 - 07.2014
NVQ Level 2 - Beauty Therapy
Harrogate College
Harrogate, North Yorkshire 09.2014 - 07.2015
Skills
- Effective time management
- Active listening
- Communication
- Customer service
- Interpersonal skills
- Problem-solving
- Adaptability
- Organisation
Certification
Driving license, 02/01/18, Present
Timeline
Training Support Administrator
Kiwa
04.2025 - Current
Operations and Digital Assistant
The Big Bamboo Agency
03.2023 - 12.2024
Cleaning Supervisor
Bulloughs Cleaning Services Ltd
09.2022 - 05.2023
Catering Assistant
Forest Moor School
10.2017 - 08.2022
Barmaid/Manager
The Bridge Inn
02.2017 - 09.2018
Beautician
Beauty boutique
10.2015 - 10.2016
NVQ Level 2 - Beauty Therapy
Harrogate College
09.2014 - 07.2015
A-Levels - Psychology, English Language, Sociology
St Aidans Sixth Form
09.2013 - 07.2014
A-Levels - Psychology, English language, Sociology and Health and Social Care
St Aidans Sixth Form
09.2012 - 06.2013
Shop Assistant
ASDA
08.2012 - 09.2014
Waitress
Wildings Tea Rooms
07.2009 - 04.2012
GCSES -
Nidderdale High School
09.2006 - 07.2011
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