Chizobam Okoronkwo
Summary
Detail-oriented and versatile Apple team member with a proven track record in achieving customer satisfaction through exceptional interpersonal and communication skills. Recognized for developing creative solutions and adapting quickly to changing environments, consistently delivering results in team settings. Committed to continuous learning and making impactful contributions to organizational goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Specialist
Apple
White City
08.2025 - Current
- Prioritised customer experience by achieving 100 average team member score in Q3 and 98 in Q4 through positive feedback.
- Supported customers with device setup, feature education, upgrades, and first-line technical assistance across various Apple products and services.
- Employed structured troubleshooting methods to identify and address common software, account, and hardware issues whilst escalating to technical specialists when necessary.
- Engaged with experts, leads, and management to stay informed on retail processes and Apple systems, enhancing customer service through continuous technical learning.
- Managing high customer volumes, appointments, and walk-ins simultaneously, while maintaining focus, accuracy,and a high standard of service throughout peak trading periods.
- Troubleshooted problems when assisting multiple customers (up to and including 8 persons) on Setup, exercising my problem-solving and collaboration skills with other team members. Reaching tailored solutions resulted in high customer satisfaction and increased their likelihood to recommend the Apple store and its services.
- Assisted customers with patience and empathy during high-stress situations, ensuring they felt heard and confident in solutions provided.
- Conducted regular system backups to prevent data loss.
Customer Assistant
Lidl
07.2022 - 03.2025
- Assisted customers in selecting suitable products based on individual needs.
- Maintained knowledge of current products and promotions.
- Resolved customer complaints in a timely manner to enhance overall satisfaction.
- Demonstrated excellent communication skills whilst engaging with diverse customer base.
- Organised and stocked shelves efficiently.
- Executed tasks independently as directed by supervisor.
Trading Assistant
Sainsburys
11.2021 - 05.2022
- Champion customer satisfaction through tailored product recommendations.
- Ensure team possesses up-to-date knowledge of latest products and offers to deliver valuable insights.
- Lead efforts to streamline product locating processes, enhancing customer experience.
- Achieve operational efficiency via effective order placement and transaction processing, maintaining a well-organised sales area.
- Elevate shopping experience through strategic management of shelf stock and arrangement.
Customer Advisor
Marks & Spencer
09.2020 - 11.2021
- Guided customers towards optimal product choices to enhance satisfaction.
- Monitored product trends and promotions to inform customers about new offerings.
- Facilitated product location to streamline customer experience.
- Oversaw order placement and transaction processing to uphold efficient sales floor management.
- Supervised stock organisation and shelf arrangement for optimal presentation.
Bartender
Zizzi's
08.2018 - 05.2020
- Cleaned and sanitised bar area, beer lockers, refrigeration, and storage areas.
- Retrieved orders from storeroom efficiently.
- Resolved situations with intoxicated guests calmly and effectively.
- Limited problems related to excessive drinking by persuading customers to stop drinking or ordering transport for intoxicated patrons.
- Restocked bar with beer, wine, alcohol, and related supplies including ice, glassware, napkins, and straws.
Education
GCSE Certificate - English Literature, English Language, Maths, Triple Science, Spanish, Physical Education, Religious Education
King Henry School
ErithA Levels - English Literature, Religious Studies, Sociology
Townley Grammar School For Girls
BexleyBachelor of Science - Law
University of Kent
Canterbury 09.2020 - 07.2023
Skills
- Strong interpersonal abilities
- Collaborative team player
- Creative solution development
- Achievement-focused approach
- Client engagement and support
- Clear communication skills
- Quick adaptability
Languages
French: C2
Proficient
Timeline
Specialist
Apple
08.2025 - Current
Customer Assistant
Lidl
07.2022 - 03.2025
Trading Assistant
Sainsburys
11.2021 - 05.2022
Bachelor of Science - Law
University of Kent
09.2020 - 07.2023
Customer Advisor
Marks & Spencer
09.2020 - 11.2021
Bartender
Zizzi's
08.2018 - 05.2020
GCSE Certificate - English Literature, English Language, Maths, Triple Science, Spanish, Physical Education, Religious Education
King Henry School
A Levels - English Literature, Religious Studies, Sociology
Townley Grammar School For Girls