Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

CHIZOBAM EMMANUELLA OKEKE

Orleans,Canada

Summary

Enthusiastic and detail-oriented professional with over 2 years of experience in customer-facing roles within the healthcare and retail sectors. Adept at handling inquiries, resolving concerns, and delivering exceptional service in fast-paced environments. Skilled in effective communication, conflict resolution, and maintaining customer satisfaction. Committed to providing empathetic support and creating positive client experiences. Currently pursuing further education in healthcare, seeking to apply interpersonal strengths in a Customer Care Representative position.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Associate (Intern Pharmacist)

Medplus Pharmacy
Victoria Island, Nigeria
10.2022 - 04.2025
  • Provided personalized customer support, answering inquiries about medications, services, and health-related concerns with professionalism and care.
  • Handled over 1,000 monthly interactions, ensuring clear communication, problem resolution, and timely service delivery.
  • Collaborated with cross-functional teams to manage inventory and ensure accurate fulfillment of customer orders.
  • Educated customers on product usage, side effects, and benefits in a friendly and accessible manner.

Front Desk & Customer Relations Assistant (IT Pharmacist)

Medplus Pharmacy
Ajah, Nigeria
04.2021 - 10.2021
  • Delivered excellent customer service by greeting and assisting walk-in clients and responding to phone inquiries.
  • Recommended over-the-counter products based on customer needs, showing strong product knowledge and empathy.
  • Handled complaints calmly and effectively, resolving issues and escalating as needed to ensure customer satisfaction.

Customer Service Support (IT Pharmacist)

FMC Pharmacy
Abule-Ado, Nigeria
07.2020 - 09.2020
  • Assisted customers in a high-volume environment by answering questions, managing wait times, and maintaining service quality.
  • Maintained organized records and followed up with customers on order statuses and general inquiries.

Education

Ongoing - Occupational Therapist and Physiotherapy assistant

Algonquin College
Ottawa
05.2027

Bachelor of Pharmacy (B.Pharm) - Pharmacy

Igbinedion University Okada
Okada, Edo State
01.2017 - 12 2022

Skills

  • Customer Service & Satisfaction
  • Communication & Active Listening
  • Conflict Resolution & Problem Solving
  • Call Handling (Inbound/Outbound)
  • CRM Software & POS Systems
  • Complaint Management
  • Multitasking & Time Management
  • Team Collaboration
  • Data Entry & Record Keeping
  • Cultural Sensitivity & Empathy
  • Confidentiality & Compliance (HIPAA)
  • Microsoft Office (Word, Excel, Outlook)
  • POS Systems & Inventory Tools
  • Basic CRM Platform Familiarity

Certification

Pharmacy License (Nigeria)

Additional Information

Excellent communication and interpersonal skills, Proven ability to resolve issues with patience and professionalism, Flexible availability: evenings, weekends, and holidays, Strong attention to detail and commitment to customer satisfaction

Languages

English
Proficient
C2

Timeline

Customer Support Associate (Intern Pharmacist)

Medplus Pharmacy
10.2022 - 04.2025

Front Desk & Customer Relations Assistant (IT Pharmacist)

Medplus Pharmacy
04.2021 - 10.2021

Customer Service Support (IT Pharmacist)

FMC Pharmacy
07.2020 - 09.2020

Bachelor of Pharmacy (B.Pharm) - Pharmacy

Igbinedion University Okada
01.2017 - 12 2022

Ongoing - Occupational Therapist and Physiotherapy assistant

Algonquin College

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CHIZOBAM EMMANUELLA OKEKE