CHIZOBA CYNTHIA ORIZU
Hatfield,UK
Summary
PERSONAL PROFILE __________________________________________________________________________ A self-motivated, enthusiastic, and robust will to get things done, possesses a wealth of knowledge. and a real-world experience in instructional development and delivery. Good initiative, good interpersonal skills, high problem-solving approach capabilities, dedicated with an increased preference for meaningful challenges. I am a good team player and fit for any challenging financial management, project management, or role that demands high intellectual capacity and knowledge. I have a high adaptability skill and I am optimistic about working in a challenging work environment.
Overview
3
3
years of professional experience
Work history
CUSTOMER SERVICE REPRESENTATIVE
PAM DRIVE SERVICES
01.2016
- Resolved customer complaints on any given week, consistently meeting performance
- Targets and engages customers on their experiences
- Handled complaints about the Pam Drive mobile application and sent tickets to the development team
- The go-to person for information on travel and consumer packages
- Coordinated and managed clients' and drivers' route schedules to maximize time and fuel Efficiency, which reduced running costs and increased profitability.
HEALTH CARE ASSISTANT / SUPPORT WORKER
OMEGA “POTTER GRANGE CARE HOME
02.2023 - Current
- Helping with personal care
- Helping with mobility around the home
- Overseeing medication and providing medical support
- Helping with housework such as cleaning and vacuuming
- Preparing and cooking meals
PRODUCTION OPERATIVE
HELLO FRESH COMPANY
01.2023 - 01.2023
- Picking and packing ingredients & food items
- Working as part of a team on a production line
- Clean, modern environment - but it can get cold as the ingredients need to be chilled - so you'll need a warm hat & gloves
HEALTH CARE ASSISTANT
ALOUNA RECRUITMENT AGENCY “EARLSDON PARK VILLAGE CARE HOME
11.2022 - 12.2022
- Helping with personal care
- Helping with mobility around the home
- Overseeing medication and providing medical support
- Helping with housework such as cleaning and vacuuming
- Preparing and cooking meals
BRANCH MANAGER/MARKETER
KOPROATE ACCOUNT KONSULT
12.2021 - 09.2022
- Direct all operational aspects, including distribution operations, customer service, human resources, administration, and sales
- Assess local market conditions and identify current and prospective sales opportunities
- Develop forecasts, financial objectives, and business plans
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of the branch's personnel by providing training, coaching, development, and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and report market movement and penetration.
CUSTOMER CARE SERVICE
PARKWAY MICROFINANCE BANK
03.2021 - 09.2022
- Processing orders, account opening forms, and customer application requests
- Ensure customer satisfaction and provide professional customer support
- Acknowledging and resolving customer complaints
- Sending business and news updates to business clients
- Respond promptly to customer inquiries
- Organizing direct mail campaigns
- Conducting competitive analysis
- Maintaining a positive, empathetic, and professional attitude towards customers
- Keeping records of customer interactions, transactions, comments, and complaints.
ADMIN OFFICER
TF CAMERON COURT LIMITED
10.2020 - 03.2021
- Front desk Management (Welcoming and directing visitors after due clearance)
- Receive, sort, and distribute daily mails/ deliveries (Email & Hard copy)
- Report maintenance issues to the Facility department and ensure due follow-ups
- In charge of general administration of internal office matters, pension, and tax filing/documentation matters
- Schedule staff appointments with clients or tenants and send newsletters/memos within the organization and tenants
- And other duties assigned.
ACCOUNT OFFICER
TF CAMERON COURT LIMITED
11.2019 - 10.2020
- Assist with month-end financial reports
- Help with accounts receivable, payable, and bank statement reconciliation
- Withholding tax schedules
- Manage monthly tracking of physical inventory
- Perform Credit checks
- Reconcile balance sheet accounts
- Post journal entries.
Education
Certificate of National Youth Service National Youth Service Corps (2020 -
Caritas University Emene
B.Sc - Banking and Finance
2018
Senior Secondary School Certificate - undefined
Diadem College
2014
First school leaving certificate - undefined
Our Lady of Fatima
2008
Skills
- Excellent planning and organizational skills
- Proficient in
- Microsoft Office suite: Word, Excel, PowerPoint, Outlook
- Communication, good verbal and writing skills
- Strong analytical and creative mind
- Decision making
- Self-Motivation
- Teamwork
- Disability support
- Mental health support
- Wound care maintenance
- First Aid
- Pulse assessment
Languages
English
Advanced
Timeline
HEALTH CARE ASSISTANT / SUPPORT WORKER
OMEGA “POTTER GRANGE CARE HOME
02.2023 - Current
PRODUCTION OPERATIVE
HELLO FRESH COMPANY
01.2023 - 01.2023
HEALTH CARE ASSISTANT
ALOUNA RECRUITMENT AGENCY “EARLSDON PARK VILLAGE CARE HOME
11.2022 - 12.2022
BRANCH MANAGER/MARKETER
KOPROATE ACCOUNT KONSULT
12.2021 - 09.2022
CUSTOMER CARE SERVICE
PARKWAY MICROFINANCE BANK
03.2021 - 09.2022
ADMIN OFFICER
TF CAMERON COURT LIMITED
10.2020 - 03.2021
ACCOUNT OFFICER
TF CAMERON COURT LIMITED
11.2019 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE
PAM DRIVE SERVICES
01.2016
Certificate of National Youth Service National Youth Service Corps (2020 -
Caritas University Emene
B.Sc - Banking and Finance
Senior Secondary School Certificate - undefined
Diadem College
First school leaving certificate - undefined
Our Lady of Fatima
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