Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

CHIZOBA ORIZU

Horden,UN ITED KINGDOM

Summary

Highly adaptable and professional individual with a strong foundation in communication skills, problem-solving, and strategic planning. Demonstrates exceptional patience and product knowledge, ensuring effective customer interactions and satisfaction. Proficient in various tools and meticulous in record-keeping, committed to maintaining high standards of professionalism. Career goal includes leveraging these competencies to contribute to organisational success and growth.

Overview

9
9
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification

Work History

Health Care Support Worker

NHS Professionals
, Herefordshire
02.2023 - 12.2024
  • Assisted with personal care tasks, ensuring patient comfort and dignity
  • Monitored health changes, reporting on patient conditions and vital signs
  • Assisted healthcare staff during clinical procedures, maintaining a sterile environment
  • Kept accurate patient records, ensuring continuity of care
  • Communicated effectively between patients and healthcare professionals
  • Supported patient mobility, including walking and repositioning assistance
  • Administered basic clinical tasks under supervision
  • Maintained cleanliness in clinical areas, adhering to infection control protocols
  • Provided emotional support to patients and families
  • Collaborated with healthcare teams in training and development

Health Care Support Worker

Central London Community Service NHS
09.2022 - 12.2024
  • Ensured patient comfort and assisted with daily living activities
  • Assisted patients with mobility, hygiene, and feeding
  • Recorded patient observations and updated records
  • Maintained cleanliness and hygiene of the care environment

Branch Manager / Marketer

Kop roate Account Konsult
12.2021 - 09.2022
  • Directed operational aspects, including distribution, customer service, and sales
  • Assessed market conditions and developed forecasts and business plans
  • Managed budgets, trained staff, and enhanced branch performance
  • Improved the presence and reputation of the branch

Customer Service Officer

Parkway Microfinanee Bank
03.2017 - 12.2021
  • Handled customer inquiries and processed account applications
  • Resolved complaints and conducted market analysis
  • Maintained professional communication and ensured customer satisfaction
  • Facilitated customer service training sessions for new staff, promoting a culture of excellence and continuous improvement
  • Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
  • Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls
  • Kept detailed records of customer interactions for future reference
  • Processed orders, forms, applications, and requests, ensuring accurate and timely completion to enhance customer experience
  • Conducted customer satisfaction surveys and analysed feedback to recommend improvements in products and services
  • Organised and updated customer records, ensuring data accuracy and confidentiality
  • Handled high-volume telephone calls to address and resolve customer queries
  • Coordinated with various departments to address customer needs, streamlining communication and improving response times
  • Identified problem areas for customer care department and presented ideas for improvement
  • Led a team of customer service representatives, setting targets, monitoring performance, and providing regular feedback
  • Answered customer queries on new products, services and sales offers to increase sales

Account Officer

TF Cameron Court Limited
11.2019 - 10.2020
  • Assisted in financial reporting and account reconciliation
  • Managed inventory tracking and credit checks
  • Maintained balance sheet accounts and posted journal entries

Admin Officer / Concierge

TF Cameron Court Limited
12.2016 - 03.2017
  • Managed front desk operations and visitor clearance
  • Handled internal office matters and ensured follow-up on maintenance issues
  • Organized staff appointments and facilitated internal communication
  • Tracked new information from newspapers, magazines and press releases to keep team informed
  • Classified and coded documents for easy staff access and retrieval
  • Negotiated with vendors and service providers, securing cost-effective contracts for the company
  • Handled customer inquiries and complaints with professionalism, improving customer satisfaction
  • Reviewed and updated company policies and procedures, ensuring compliance with current regulations
  • Compiled collateral for directories and helped coordinate revisions
  • Recruited and managed contractors to repair or replace damaged office equipment, minimising disruptions to operations
  • Assisted individuals with locating correct personnel or resources for different concerns
  • Analysed and improved office processes, implementing solutions that enhanced overall productivity

Customer Service Representative

Pam Drive Services
01.2016 - 10.2016
  • Resolved customer complaints, meeting performance targets
  • Coordinated schedules, reducing costs and improving efficiency
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference
  • Addressed customer service enquires quickly and accurately
  • Conducted in-depth product training sessions for new staff, fostering a knowledgeable and customer-focused team environment
  • Spearheaded community engagement initiatives, enhancing brand visibility and fostering positive local relations
  • Provided information on after-sales services for comprehensive support
  • Listened to individual complaints with open mind and asked detailed questions to understand issues
  • Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights
  • Maintained constant presence at front counter to receive enquiries
  • Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism
  • Led weekly team meetings to discuss performance metrics, encouraging a culture of continuous improvement and excellence
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements

Education

Masters - Finance and Investment Banking

University of Hertfordshire

Bachelor's - Banking and Finance

Caritas University
Enugu, State

Senior Secondary School Certificate - undefined

Diadem College

First school Leaving Certificate - undefined

Our Lady of Fatima

Skills

  • Adaptability
  • Communication Skills
  • Problem-Solving
  • Patience
  • Product Knowledge
  • Proficiency in Tools
  • Professionalism
  • Strategic planning
  • Record-keeping

Certification

  • National Youth Service Corps (NYSC), 01/20
  • Finance and Investment Banking (courses of CFA Level 1 & 2), Not Provided

Custom

Available on request

Timeline

Health Care Support Worker

NHS Professionals
02.2023 - 12.2024

Health Care Support Worker

Central London Community Service NHS
09.2022 - 12.2024

Branch Manager / Marketer

Kop roate Account Konsult
12.2021 - 09.2022

Account Officer

TF Cameron Court Limited
11.2019 - 10.2020

Customer Service Officer

Parkway Microfinanee Bank
03.2017 - 12.2021

Admin Officer / Concierge

TF Cameron Court Limited
12.2016 - 03.2017

Customer Service Representative

Pam Drive Services
01.2016 - 10.2016

Bachelor's - Banking and Finance

Caritas University

Senior Secondary School Certificate - undefined

Diadem College

First school Leaving Certificate - undefined

Our Lady of Fatima

Masters - Finance and Investment Banking

University of Hertfordshire

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