- Sport
- Music
- Reading
- Problem solving
Chizitere Kachi-nwogu
Birmingham,West midlands
Summary
Customer-focused professional skilled in communication and problem-solving within restaurant settings. Adaptable in high-pressure environments, delivering smooth operations and enhancing guest experiences. Versatile background in service roles provides strong support to teams and contributes to overall success.
Overview
3
3
years of professional experience
Work History
Restaurant Worker
280 Degreese Restaurant & Bar
London
06.2023 - 02.2026
- Welcomed customers when entering the restaurant, showing them to their seats, providing menus and communicating specials.
- Served meals and drinks with professionalism and care, ensuring timely delivery and maintaining high service standards.
- Checked accuracy of completed orders and delivered to customers at tables.
- Coordinated with bar and kitchen staff to ensure prompt service of food and drinks.
- Resolved customer complaints professionally, transforming negative experiences into positive outcomes.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Documented customer orders, calculated bills and processed payments.
Real Estate Agent
Austin David Ltd
London
06.2025 - 07.2025
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Prepared a range of written communications, documents and reports.
Education
A-Levels -
Davenant Foundation School
Essex01-2026
GCSEs -
St Michael's Catholic Grammar School
London01-2024
Skills
- Customer service
- Complaint handling
- Order taking
- Cash handling
- Cashiering experience
- Basic computer literacy
- Time management
- Multitasking efficiency
- Problem resolution
- Team collaboration
- Teamwork
- Clear communication
- Communication skills
- Customer focus
- Proficient in English
- Patience under pressure
- Strong memory recall
Interests
Timeline
Real Estate Agent
Austin David Ltd
06.2025 - 07.2025
Restaurant Worker
280 Degreese Restaurant & Bar
06.2023 - 02.2026
A-Levels -
Davenant Foundation School
GCSEs -
St Michael's Catholic Grammar School