Chizara Ikelua
Aberdeen
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
2
2
years of professional experience
Work history
Customer service representative
MOs Kitchen
lagos, Nigeria
11.2022 - 12.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded information about inquiries and complaints within internal database.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained excellent client satisfaction by providing in-depth support.
- Prepared necessary forms to complete transactions.
- Listened actively to offer accurate information and best solution to their needs.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Received and processed stock using inventory management system.
- Consistently arrived at work on time and ready to start immediately.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Successfully delivered on tasks within tight deadlines.
Sales assistant
Kasi Naturals
lagos, Nigeria
01.2022 - 06.2022
- Maintained accurate records to track cash handling activities.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Prepared invoices for customers with large orders or special sales types.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Updated product labelling and pricing to reflect discounts and offers.
Education
Bachelor of Science - Information science and Media studies
Pan Atlantic University
Lagos, Nigeria 10/2017 - 09/2021
Master of Science - Information Technology
University of Aberdeen
Old Aberdeen, Aberdeen City 01/2024 -
Skills
- Dispute resolution
- Lead management
- Telephone skills
- Cash and card processing
- Problem solver
- Data entry
- High-value project management
- Order processing
- Office 365 usage
- Microsoft Office
- Customer care
- Social media management
Timeline
Customer service representative
MOs Kitchen
11.2022 - 12.2023
Sales assistant
Kasi Naturals
01.2022 - 06.2022
Bachelor of Science - Information science and Media studies
Pan Atlantic University
10/2017 - 09/2021
Master of Science - Information Technology
University of Aberdeen
01/2024 -
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