Chizara Ikelua
Aberdeen
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
2
2
years of professional experience
Work history
Customer service representative
MOs Kitchen
lagos, Nigeria
11.2022 - 12.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded information about inquiries and complaints within internal database.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained excellent client satisfaction by providing in-depth support.
- Prepared necessary forms to complete transactions.
- Listened actively to offer accurate information and best solution to their needs.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Received and processed stock using inventory management system.
- Consistently arrived at work on time and ready to start immediately.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Successfully delivered on tasks within tight deadlines.
Sales assistant
Kasi Naturals
lagos, Nigeria
01.2022 - 06.2022
- Maintained accurate records to track cash handling activities.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Prepared invoices for customers with large orders or special sales types.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Updated product labelling and pricing to reflect discounts and offers.
Education
Bachelor of Science - Information science and Media studies
Pan Atlantic University
Lagos, Nigeria 10/2017 - 09/2021
Master of Science - Information Technology
University of Aberdeen
Old Aberdeen, Aberdeen City 01/2024 -
Skills
- Dispute resolution
- Lead management
- Telephone skills
- Cash and card processing
- Problem solver
- Data entry
- High-value project management
- Order processing
- Office 365 usage
- Microsoft Office
- Customer care
- Social media management
Timeline
Customer service representative
MOs Kitchen
11.2022 - 12.2023
Sales assistant
Kasi Naturals
01.2022 - 06.2022
Bachelor of Science - Information science and Media studies
Pan Atlantic University
10/2017 - 09/2021
Master of Science - Information Technology
University of Aberdeen
01/2024 -
Similar Profiles
SHAALINI SELVARAJSHAALINI SELVARAJ
Assistant Store Manager at MOS BurgerAssistant Store Manager at MOS Burger
Jersie Haa-ChangJersie Haa-Chang
Lead Server at Mos Fish N ChipsLead Server at Mos Fish N Chips
HEMA MALINI RAMANHEMA MALINI RAMAN
Store Manager at MOS BurgerStore Manager at MOS Burger
James BevanJames Bevan
Front of House at WagamamaFront of House at Wagamama
Fahim IslamFahim Islam
Asset Servicing Intern at Bank of New YorkAsset Servicing Intern at Bank of New York