Chitra Sriraman Iyer

Process Improvement Story:

• Optimized efficiency across multiple streams by creating scalable and measurable process improvements using Jira.
• Spearheaded the migration to Jira movement by collaborating with Senior Stakeholders to understand current process ineffeciencies and provided insights and recommendations for improvements
• Singlehandedly designed and implemented JIRA Project frameworks for 3 distinct verticals across the Product
• Drafted easy to understand process documents and jointly conducted knowledge transfer sessions across the board to facilitate the adoption of the new processes with minimum resistance to change
• This effort helped prioritization of issues more effectively and reduced issue leakage by a considerable amount
• Productively moved the burden from person to process.

Implementation Lead Story:

• Spearheaded the implementation team to onboard the Client's Credit Back Business onto Revport infrastructure.
• Mentored and trained junior business analysts to perform best practices and provide quality standards.
• Steered workshops and weekly meetings with multiple internal and external stakeholders to elicit requirements and understand the Business Model
• Modelled and mapped out the key data points of the Business to facilitate the design considerations in the product
• Monitored project status to gauge progress and meet deadlines.
• Documented and traced project lifecycle to meet objectives.
• Collaborated with SMEs to come up with robust and agile frameworks including identifying the use of multiple platforms to synthetize the data to the required level of granularity for further processing
• Seasoned in Stakeholder Management and Scope Management
• Efficient defect management and timely resolution of defects during UAT.

• Managed a Team of 4 BA's and provided mentorship and guidance on day to day activities and tasks
• Served as a mentor and go to person for any queries or issues related to the Natixis Project
• Helped create a positive workculture and facilitated growth opportunities for direct reportees.
• Liaised with business and IT groups to establish short-term and long-term goals.
• Mentored and trained junior business analysts to perform best practices and provide quality standards.
• Extracted and integrated data for modeling and analysis to facilitate business planning decisions
• Interpreted data from multiple external sources, performed research to define various data points, and developed specifications to extract and map source data into standard data sets
• Provided insight and feedback to the Product Team to improve the overall functionality of the application
• Spearheaded the Configuration Team responsible for data capture, Static Setups and Calculation process by managing the workload as well as defining and adhering to the deadlines set
• Ensured clear and open communication between both counterparts and Project Manager with regards to expectations and deadlines
• Played an instrumental role in standardizing the onboarding processes by creating various reference documents and streamlining the implementation handover process by promoting the use of Jiras
• Facilitated in streamlining the process of handling Post Go Live issues by changing the mode of creation of issues from traditional sources like email, excel to more efficient modes like Jiras

• Executed and delivered front-line primary technical and Functional support pertaining to in-house Front office trading applications like Star, Martini and Markitwire
• Catered to real-time BAU's for smooth end to end delivery of user requests as well as real time proactive monitoring and resolution of back end hardware related issues to ensure uninterrupted service
• Gained hands on experience working on Interest Rate Derivative products including Vanilla Interest Rate swaps, Cross-Currency Swaps etc
• Exhibited exceptional teamwork and coordination with global counterparts to ensure smooth delivery of the Release
• Collaborated with multiple cross border teams to resolve issues in a timely manner
• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
• Significantly contributed in automating various manual/repetitive tasks by creating jobs using Windows command line and Autosys to increase the efficiency of available resources and reduce manual intervention
• Played a significant part in mentoring and guiding the newer resources in the team thereby promoting knowledge transfer
• Gained the required expertise to work in a high-pressure Trading Floor environment.