Chithra Deepa Jayaram Singh
Agile Delivery Lead / Scrum Master
1 C,12 West Walk, Leicester
Summary
Highly accomplished Agile Delivery Lead ans Scrum Master with 10+ years of experience in IT industry, skilled at leading agile teams, managing project deliveries in a fast paced agile environment with a structured thinking and a rational, inquisitive approach to solving problems. Continuous improvement oriented professional with a servant leadership emphasis and a willingness to learn the business and understand the technical area to steer and guide cross-functional teams. Highly adept at creating a positive and reassuring work atmosphere with effective communication and collaboration through a level of emotional intelligence. Working towards building productive relationships with the client teams and learn the business to steer and guide through successful delivery.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Agile Delivery Lead,UST Global
Client : Capital One
Nottingham
2022.06 - Current
- Supporting delivery process and coaching teams on Agile product delivery that adds business value and new exciting customer outcomes.
- Partnering with members of 10+ teams to understand and agree business intent, delivery approach and milestones.
- Building relationships with client and their teams and establishing good communication.
- Actively manage risks, issues and dependencies through to successful delivery and in highly organized environment.
- Taking 100% accountability for quality of delivery and team forecasts, using data and retrospective feedback to deliver early and often.
- Proactively building network to enable effective and rapid removal of blockers that are impacting team or to collaborate on cross team dependencies.
- Recognizing and celebrating team delivery where teams have hit planned goals and milestones.
Scrum Master, UST Global
Client : T-Mobile USA
Trivandrum
2020.06 - 2022.05
- Spearheaded sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Evangelized Agile as strategic asset of culture and business value.
- Coached 4+ teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Implemented Hire & Train learning track for internal sourcing.
- Designed and implemented Agile Maturity Score Card and Delivery Dashboard for executive leadership.
Process Enabler, UST Global
Client (internal) : SEPG
Trivandrum
2018.01 - 2020.06
- Executed projects and analyzed data to identify opportunities for improvement and increased customer satisfaction index by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Configured and streamlined processes for projects with different methodologies like development, agile and production support in order to adapt to new PLM tool across organization.
- Liaison between stakeholders and management/developers/testers in implementing business rules into technical instructions.
- Created real-time dashboards to showcase KPI metrics and Score cards to senior management.
- Mentored teams within organization across geographies on new PLM tool.
Senior Software Engineer, UST Global
Client : Walgreens Boots Alliance
Trivandrum
2014.01 - 2017.12
- Liaised with project managers, developers, quality assurance and customers to resolve technical issues.
- Trained and mentored junior developers and engineers, teaching skills in Microsoft SharePoint 2013 and working to improve overall team performance.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Established process streamlines with CBP, Incident Management, Level 3 troubleshooting of issues, 24x7 Support and maintenance of Client Business websites and Applications, Business Reports handling and management for Client.
Senior Software Engineer, UST Global
Client : Debenhams Plc.
Trivandrum
2012.03 - 2013.12
- Performed as Offshore lead for Application Testing Data Management (ATDM) team.
- Streamlined functionality with requirements from 3+ testing projects and processed end-to-end product creation and systematized flow of data to third-party channels and marketplaces.
- Served as cornerstone for providing support for existing test products, making it reusable with major/minor modifications to hold test requirements.
Education
Bachelor of Technology - Computer Science And Engineering
University of Kerala
Trivandrum, India 2007.09 - 2011.05
Skills
Agile Delivery
Product Roadmaps and Planning
Scrum & Kanban Methodology
Atlassian Jira & Confluence
Project Management
Servant Leadership
Agile and Lean Practices
Team collaboration and Leadership
Motivation
Certification
Certified SAFe® 5 Agilist, Scaled Agile (CERTIFICATE ID: 45558533-7187)
Timeline
Agile Delivery Lead,UST Global
Client : Capital One
2022.06 - Current
Certified SAFe® 5 Agilist, Scaled Agile (CERTIFICATE ID: 45558533-7187)
2021-11
Certified ScrumMaster® (CSM®), Scrum Alliance
2021-04
Scrum Master, UST Global
Client : T-Mobile USA
2020.06 - 2022.05
Process Enabler, UST Global
Client (internal) : SEPG
2018.01 - 2020.06
Senior Software Engineer, UST Global
Client : Walgreens Boots Alliance
2014.01 - 2017.12
Senior Software Engineer, UST Global
Client : Debenhams Plc.
2012.03 - 2013.12
Bachelor of Technology - Computer Science And Engineering
University of Kerala
2007.09 - 2011.05